Brand Ambassador

2 days ago

Sepang, Selangor, Malaysia Heinemann Duty Free Malaysia Sdn Bhd Full time 24,000 - 48,000 per year

Your new job includes:

As a member of our family-owned business, you will inspire our customers from all over the world with excellent product assortments, your expert advice, and your warm hospitality. As a Sales Associate in our Heinemann Duty Free Shop, you will

  • Be an ambassador for the represented brand and portray a professional and customer-oriented image at all times.
  • Achieve and exceed brand sales targets set by the brand/store manager.
  • Promote and push slow moving items and/or deleted products to maintain freshness and high turnover of the brand/assortment.
  • Maintain a tight control on giveaways according to the mechanics set.
  • Perform and abide to the Standard Operating Procedures and company policies so as customs' requirements.
  • Ensure the display stock is polished and merchandised in an appropriate manner in line with visual merchandising guidelines provided by the brand/company.
  • Ensure immediate redisplay or replacement for stocks that have been sold or removed from the shelves. Ensure "First-in, first-out" – method is applied at all times.
  • Assist the company during stock takes by preparing/organizing, counting and investigating stocks and potential stock losses.
  • Help with organization and execution of any promotional events of the respective brand.
  • Handle customer complaints tactfully in a professional manner with proper follow-up.
  • Assist the counter/shop manager in receiving, unpacking, checking deliveries versus relevant paperwork.
  • Attend to trainings organized by the company or brand to enhance employee's skills.
  • Always being aware of security issues concerning company assets such as stocks and cash that may be targeted through shop theft with incident report and proper follow-up.

What you should bring along

  • Practical experience in sales or in a customer-oriented business, and preferably, previous professional experience with retail luxury brands.
  • Good command of English and Mandarin will be an additional advantage.
  • Genuine passion of engaging with people, a natural service orientation and a talent for creating memorable moments for customers and colleagues.
  • Strong team, communication, and sales skills – especially the ability to understand the needs of customers with a wide range of cultural backgrounds through active listening and to act on them accordingly.
  • Be presentable and well-groomed at all times and abide to the Dress Code standards.

Job Type: Full-time

Pay: RM2, RM4,000.00 per month

Benefits:

  • Additional leave
  • Health insurance
  • Maternity leave
  • Meal allowance
  • Opportunities for promotion
  • Parental leave
  • Professional development

Work Location: In person

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