Technical Support and Customer Service

2 days ago

Sungai Buloh, Selangor, Malaysia CET DEVELOPMENT SDN BHD Full time

Key duties/ responsibilities

  • Serve as the first contact with customers who need technical assistance via the phone or email

  • Good understanding of computer systems, mobile devices and other tech products

  • Able to identify PC, Printer and hardware problems and advising on the solution

  • Ability to diagnose and resolve basic technical issues

  • Hardware maintenance especially PC and Printer

  • Redirect unresolved issues to the next level of support personnel

  • Keep record of problems and customers solution

  • Follow-up with customers

  • Reporting base on projects

Job Requirements

  • Diploma or Bachelor Degree in Application/ System/ Computer Science/ ICT Engineering/ Networking or equivalent

  • At least TWO (2) year working experience in related field. Possess a knowledge and experience in technical and operational equipment, software, network equipment and applications in Hospital Information System (HIS) will be an added advantage

  • Excellent oral and written communication skills

  • Strong presentation and customer-facing skills

  • Ability to handle high-pressure situations and maintain professional demeanor

  • Able to work independently with minimize supervision

  • Able to multi-task and deliver within timeline

  • Possess own transport (motorcycle/ car) as well as must be willing to travel

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