Head of Workforce, Performance Management and Digital Enablement
2 days ago
Are you ready to get ahead in your career?We want to empower you to turn your ambitions into achievements.We thrive in inclusiveness, diversity and embrace close collaborations for you to create impact for yourself and others.Together, we aim to bring the best of technology to help people, businesses and the nation to be ahead in a changing world.To realise our vision to become Malaysia's leading converged solutions company, we are looking for a new talent to innovate and grow with us in a culture that values commitment, performance and possibilities.Why does this job exist and why is it critical? Job SummaryLead and manage a high-performing team to deliver comprehensive reporting and analytics that enhance contact centre service and sales performance. Oversee performance management, including AI-driven tools, to optimize operations and improve agent productivity. Drive cross-functional projects and transformation initiatives to innovate processes, achieve cost efficiency, and build sustainable competitive advantages.What are you accountable for?1. Champion contact centre productivity & utilization by providing strategic guidance and leadership, towards meeting service level targets and optimizing cost efficiency.2. Strategic planning and execution of monthly sales campaigns, ensuring timely and precise incentive management across customer service operations to drive sales performance targets.3. Lead monthly business reviews to optimize profitability, fuel growth, enhance sales productivity, and strategic headcount management.4. Stay at the forefront of emerging AI trends and proactively identify opportunities to revolutionize Contact Centre performance via implementation of new projects and initiatives.5. Conduct in-depth analyses of insights to evaluate how AI tools enhance overall Contact Centre efficiency and increase customer satisfaction.6. Establish & govern KPIs for AI performance, (focusing on response accuracy & agent efficiency) through robust analytics & management processes forconsistent service delivery standards. 7. Deliver insightful and regular reports on AI-driven projects, showcasing performance, impact on key metrics, and ROI .What do you need to have for this role?A Bachelor's degree in Business Management, Economics, Information Technology, Telecommunications, Engineering6-10 years total working experience, preferably in the BPO, IT / FMCG / Financial Services industry, with > 3 years team management experience (preferably in the area of contact centre workforce, performance management, Telesales or project management).Possess a strategic mindset with proven leadership qualities.Highly self-motivated, independent and enjoy working in a fast-paced environment with proven leadership and strong interpersonal skills/qualities.Possess a strategic mindset and the ability to learn quicklyWhat's next?Once you've applied online, our team will carefully review your application. Due to a high volume of applications, we appreciate your patience to allow for a fair and timely review process.Should you be shortlisted for the role, we will send you an invitation via email for a digital interview. You can also check on your application status by logging into your candidate account.Maxis values diverse voices & people. We hire and reward our employees based on capability & performance — regardless of ethnicity, gender, age, education, religion, nationality or physical ability.
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Kuala Lumpur, Kuala Lumpur, Malaysia MAXIS Full time 120,000 - 240,000 per yearAre you ready to get ahead in your career?We want to empower you to turn your ambitions into achievements.We thrive in inclusiveness, diversity and embrace close collaborations for you to create impact for yourself and others.Together, we aim to bring the best of technology to help people, businesses and the nation to be ahead in a changing world.To realise...
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Head, Performance Marketing
2 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia NP Digital APAC Full time 120,000 - 240,000 per yearTITLE Head, Performance MarketingDEPARTMENT Paid MediaDIVISION NP Digital - MalaysiaLOCATION Kuala Lumpur, MalaysiaABOUT OUR COMPANYNP Digital (NPD) is a global award-winning performance marketing agency. In 2024 Campaign Magazine labeled us the Global Agency of the Year in two categories, and The Drum awarded us the Agency Business Award for Global...
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Digital Performance Specialist
2 weeks ago
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Digital Campaign Performance
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Kuala Lumpur, Kuala Lumpur, Malaysia Nano Digital Agency Full time 60,000 - 120,000 per yearDigital Campaign Performance Specialist (Ops) Kuala Lumpur | Hybrid/Remote | Full-TimeWe're looking for a hands-on Digital Performance Specialist with at least 2 years of experience running Meta, Google, and TikTok ads. If you're passionate about driving results through data, testing new strategies, and scaling campaigns — we'd love to meet youWhat You'll...
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Head of Performance Marketing
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Kuala Lumpur, Kuala Lumpur, Malaysia Intrepid Full time 120,000 - 180,000 per yearAbout UsIntrepid Asia is a leading e-commerce and Digital Solutions Provider in Southeast Asia. We offer end-to-end omni-channel ecommerce management, a wide range of Digital Marketing Services and advanced Market Intelligence, all powered by state-of-the-art in-house Technology to our client base of leading international brands across all key marketplaces...
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Head of Performance Marketing
1 hour ago
Kuala Lumpur, Kuala Lumpur, Malaysia Intrepid Asia Full time 60,000 - 120,000 per yearAbout UsIntrepid Asia is a leading e-commerce and Digital Solutions Provider in Southeast Asia. We offer end-to-end omni-channel ecommerce management, a wide range of Digital Marketing Services and advanced Market Intelligence, all powered by state-of-the-art in-house Technology to our client base of leading international brands across all key marketplaces...
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Digital Ad Operation Performance
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Kuala Lumpur, Kuala Lumpur, Malaysia Nano Digital Agency Full time 60,000 - 80,000 per yearDigital Campaign Performance Specialist / Digital Ad Operation Performance Kuala Lumpur | Hybrid/Remote | Full-TimeWe're looking for a hands-on Digital Performance Specialist with at least 2 years of experience running Meta, Google, and TikTok ads. If you're passionate about driving results through data, testing new strategies, and scaling campaigns — we'd...
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Digital Performance Specialist
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Kuala Lumpur, Kuala Lumpur, Malaysia Nano Digital Marketing Sdn Bhd Full time 60,000 - 80,000 per yearDigital Performance Specialist Kuala Lumpur | Hybrid/Remote | Full-TimeWe're looking for a hands-on Digital Performance Specialist with at least 2 years of experience running Meta, Google, and TikTok ads. If you're passionate about driving results through data, testing new strategies, and scaling campaigns — we'd love to meet youWhat You'll DoPlan, set up,...
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Head of Digital and AI Products
2 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia One Belian Seed Full time 120,000 - 240,000 per yearThe client is a public listed company based in MalaysiaRole PurposeThe Head of Digital and AI Products will lead the strategic development, delivery, and lifecycle management of digital and AI-driven products and solutions across the organisation. This role is responsible for defining the product vision and roadmap, building and leading a high-performing...
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Head of Performance Marketing
2 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia Randstad Malaysia Full time 100,000 - 120,000 per yearAbout The CompanyJoin our high-growth client, an International Cloud Partner and Product Reseller.About The RoleWe are seeking a Head of Performance Marketing (or Manager Performance Marketing, depending on experience) to lead our client's digital customer acquisition strategy. This is a crucial, hands-on role where you will be the first hire in the...
