FOH Supervisor

Job Overview:

The FOH Supervisor oversees daily front-of-house operations in a fast-paced, modern café with a 450-seat capacity. The role ensures smooth service flow, excellent customer experience, and strict compliance with café standards. The Supervisor acts as the link between management and the service crew, focusing on team performance, operational efficiency, and guest satisfaction.

Job Description / Key Responsibilities

A. Operational Excellence

• Supervise daily café operations, ensuring smooth and efficient service during all shifts.
• Conduct pre-shift briefings and assign floor stations according to staffing needs.
• Monitor customer flow, table turnover, and service speed, ensuring prompt order delivery.
• Uphold hygiene, cleanliness, and café presentation standards at all times.
• Manage inventory and ensure sufficient stock levels of beverages, condiments, and service materials.

B. People & Team Management

• Lead, motivate, and coach service crew to achieve service and performance standards.
• Conduct on-the-job training for new hires and ensure consistent adherence to SOPs.
• Provide feedback and report staff performance to the Café Manager.
• Manage shift schedules and ensure adequate manpower coverage.

C. Customer Service & Experience

• Ensure every guest receives warm, friendly, and professional service.
• Handle and resolve customer complaints promptly and effectively.
• Promote upselling and ensure team awareness of menu items, promotions, and specials.

D. Compliance & Safety

• Ensure compliance with food safety, hygiene, and workplace safety regulations.
• Conduct regular checks on cleanliness, safety equipment, and waste management.
• Report any maintenance, safety, or operational issues to the management team.

Job Requirements

• Minimum Diploma in Hospitality / F&B Management or equivalent.
• At least 2–3 years of supervisory experience in a fast-paced café or restaurant.
• Strong leadership, floor control, and problem-solving skills.
• Good understanding of café operations, POS systems, and service SOPs.
• Physically fit, able to stand for long hours and move actively during peak periods.
• Able to work shifts, weekends, and public holidays as required by café operations.
• Excellent communication and interpersonal skills with both staff and customers.
• High sense of responsibility, teamwork, and attention to detail.

Key Skills & Competencies

• Leadership - Team supervision, coaching, and performance monitoring
• Customer Service - Complaint handling, service recovery, guest engagement
• Operational - Shift management, workflow coordination, stock monitoring
• Communication - Clear communication with team and customers
• Analytical - Quick decision-making and problem-solving
• Technical - POS operation, order tracking system, QR-based ordering familiarity

Job Types: Full-time, Contract

Pay: RM2, RM2,400.00 per month

Benefits:

• Free parking
• Meal provided

Experience:

• face paced cafe: 2 years (Required)
• handling staff: 2 years (Required)

Work Location: In person