Industrial Relations Manager

About Jaya Grocer

Jaya Grocer is an affiliate of Grab, Southeast Asia's leading superapp. To bring the convenience of on-demand grocery delivery to more consumers in Malaysia, we are dedicated towards building a strong team that is aligned with our goals. At Jaya Grocer, team collaboration and dedication is what we require to deliver quality products and service to our consumers and customers.

Our Vision

:

Our goal is to become the leading online-to-offline (O2O) retailer, leveraging our omnichannel strength to provide our customers with a rewarding, fulfilling, and exciting experience. Our goal is for customers to say "
I can get what I want whenever I need it".
We aim to achieve this through offering high-quality yet affordable goods, facilitating seamless cashless checkouts, loyalty membership via GrabRewards and introducing our private label with "Grab Signatures."

Our Mission

:

· Provide a diverse variety of
High Quality
and
Fresh Produce

· Offer attractive
Best Value Pricing

· Ensure customers have the
Best Shopping Experience

· To grow the business through successful
Collaboration
and
Partnerships

· Practice the
Values
of Jaya Grocer every single day

Our Values

:

· Teamwork

· Trust

· Integrity

· Customer Satisfaction

· Growth

These Values form the foundation of our organization and should be lived by each of us, as they are a part of our DNA. So, if you fit the profile and are able to contribute towards our goals, join us

Get to know the role:

Responsible for the provision of advice to management on contemporary human resources management issues, employment and industrial law, workplace and local government. Provide advice to the management and implement industrial relations and employment policies in best practice of the industry by ensuring we create a Safe & Respectful Workplace environment for all.

Key Responsibilities:

• Handling inquiries from various departments relating to disciplinary issues, staff grievances, labour disputes, poor-performance and all other employee conduct related matters.
• Developing disciplinary letters, notices, documentation creating awareness related to disciplinary and/or Industrial Relations.
• Deliver training programs for line managers and supervisors on IR / disciplinary procedures & policies.
• Conduct counselling for employees whenever required.
• Collecting evidence, and compiling documents for disciplinary action, Industrial Court and Labour Court cases.
• Responsible for the investigation, verification and analysis of any misconduct/ grievances and complaints by the employees and carry out domestic inquiry as and when required.
• Provide proactive strategies to develop and Implement a clear corporate framework for Industrial Relations policies and guidelines for the fair and effective management of employees taking into account operational requirements, employment legislation and best practices.
• Ensure the effectiveness of the policies and procedures and to constantly review and update Company policies relating to Industrial Relations.
• Keep abreast of the latest judicial precedents on dispute resolution on matters related to employment laws.
• Assist in the development, interpretation, application and implementation of the disciplinary guidelines, grievance handling, employee counselling, and other disciplinary-related matters.
• Provide guidance and expertise to stakeholders on Industrial Relations policies and procedures; and interprets the employment act and other HR practices to ensure compliance with legal requirements.
• Maintaining close working relationship with Government Authorities, related third parties and internal stakeholders on employment matters whilst preparing documents and attending the industrial disputes at IR.
• Assist General Manager - Human Resource, in Employee Relations matters and /or any other assignment that may be assigned from time to time.

You should have:

• Minimum Bachelor's Degree, Advanced/ Higher/ Graduate Diploma, Diploma in Human Resource Management related discipline or equivalent.
• Minimum 5 years of hands-on experience in the area related to industrial relations and employment/labour matters.
• Familiar with Employment Act 1955, Industrial Relations Act 1967.
• Required skills: Excellent People Management skills, communication skills, negotiation skills, coaching skills, analytical skills, problem-solving skills, writing skills, computer skills, stakeholder management, time management.
• Personal attributes: Analytical, proactive, fair, determined, confident, critical thinker, people oriented, logical, sense of urgency, good time management.
• Possess good command of English & Bahasa Malaysia.
• Performance-driven and team player.
• Ability to work under pressure in a fast-paced environment and manage sensitive matters with discretion.
• Strong leadership with the ability to influence and coach managers on IR practices.
• Experience in Retail, F&B or Hospitality is an added advantage.