IT Specialist

Core Responsibilities: A Detailed Breakdown

1. IT Infrastructure and Network Management

• Network Administration: Install, configure, and maintain local area networks (LAN), wide area networks (WAN), Wi-Fi, and VPNs.
• Server Management: Oversee on-premise or cloud servers (e.g., Microsoft Azure, AWS). Perform routine maintenance, updates, and backups.
• Hardware Management: Procure, install, and maintain all IT hardware, including computers, laptops, printers, scanners, and servers.
• System Performance Monitoring: Continuously monitor system performance, identify bottlenecks, and ensure high availability and reliability.

2. User Support and Helpdesk

• Technical Support: Serve as the primary point of contact for all IT-related issues for employees. This is often done through a helpdesk ticketing system.
• Troubleshooting: Diagnose and resolve hardware, software, and network problems promptly (e.g., email issues, login problems, software glitches).
• Account Management: Create, manage, and disable user accounts, email accounts, and access permissions in systems like Active Directory or Microsoft 365 Admin.
• Training: Provide basic training and guidance to staff on how to use new software, hardware, and follow IT security best practices.

3. Software and Application Management

• Software Deployment: Install, configure, and update licensed software across the organization (e.g., Microsoft 365, Adobe Suite, specialized business applications).
• License Management: Track software licenses to ensure compliance and optimize costs.
• Business Application Support: Act as a liaison between users and vendors for specialized business applications (e.g., ERP, CRM, accounting software).

4. Cybersecurity and Data Protection

• Security Implementation: Deploy and manage security tools like firewalls, antivirus software, anti-malware, and intrusion detection systems.
• Policy Enforcement: Implement and enforce IT security policies, including password policies and acceptable use policies.
• Data Backup and Recovery: Execute and test regular data backup procedures. Lead data recovery efforts in case of a failure or cyber-attack (like ransomware).
• Vulnerability Management: Stay informed about the latest security threats and apply patches and updates to mitigate risks.

5. Strategic Planning and IT Projects

• IT Procurement: Research, evaluate, and recommend new hardware and software solutions to meet business needs.
• Budgeting: Assist in preparing the IT budget and manage IT-related expenses.
• Project Management: Lead or participate in IT projects such as system upgrades, cloud migrations, or the implementation of new software.
• Vendor Management: Liaise with external IT vendors, service providers, and consultants.

6. Documentation and Reporting

• System Documentation: Maintain accurate and up-to-date documentation for IT systems, network diagrams, and procedures.
• Asset Inventory: Keep a detailed record of all IT assets (hardware and software).
• Reporting: Generate regular reports on IT performance, helpdesk metrics (e.g., ticket resolution time), and project status for management.

Key Skills and Qualifications

• Technical Skills:
• Networking: Understanding of TCP/IP, DNS, DHCP, VPN, and network troubleshooting.
• Operating Systems: Proficiency in Windows (client and server) and often Linux/macOS.
• Cloud Platforms: Experience with Microsoft 365 Admin Center, Azure, or AWS.
• Security: Knowledge of cybersecurity principles and tools.
• Hardware: Ability to troubleshoot and repair PCs, laptops, and peripherals.
• Soft Skills:
• Problem-Solving: Excellent analytical and troubleshooting skills.
• Communication: Ability to explain technical concepts to non-technical users clearly.
• Customer Service: A patient and helpful attitude.
• Time Management: Ability to prioritize multiple tasks and work under pressure.
• Project Management: Basic skills to plan and execute IT projects.

Job Type: Full-time

Pay: RM2, RM4,500.00 per month

Benefits:

• Health insurance
• Maternity leave
• Opportunities for promotion
• Parental leave
• Professional development

Work Location: In person