Spa Operation Manager

1 week ago

Genting Highlands, Pahang, Malaysia Tower Spa Penang Full time

Job Descriptions

  • Oversee and manage the daily operations of all outlets in Genting and ensuring smooth service flow, operational efficiency, and an exceptional guest experience.
  • Manage staff scheduling, attendance, and performance across outlets, provide guidance, coaching, and motivation to ensure excellent service delivery.
  • Oversee staff accommodation and ensuring proper upkeep, cleanliness, and compliance with the company policies and standard.
  • Implement and maintain operational procedures and SOPs to optimize efficiency, safety, and guest satisfaction.
  • Coordinate with housekeeping, maintenance, and other relevant department to ensure seamless service and prompt issue resolution
  • Set clear performance goals for staff in Genting and conduct regular evaluations to monitor progress and drive continues improvement.
  • Foster a positive, respectful, and team oriented work culture, address and resolve employee conflicts promptly.
  • Verify staff commissions, treatment records and incentives to ensure accuracy and transparency before submission.
  • Identify opportunities to increase revenue through upselling, cross-selling, and promotional activities.
  • Perform regular outlet visits to monitor operations, cleanliness, staff performance, and guest satisfaction.
  • Serve as the main liaison between management and staff, ensuring clear communication, coordination, and problem solving across all outlets in Genting.

Job Requirements

  • Minimum 4 years of experience in operations or supervisory roles preferably in spa, wellness and hospitality industries.
  • Strong leadership and people management skills, with the ability to oversee outlets and teams directly.
  • Hands on, organized, and proactive in solving operational and staffing challenges.
  • Excellent communication skills, fluent English and Bahasa Malaysia. Mandarin or Chinese speaker is a plus.
  • Positive, approachable, and detail oriented personality with a passion for wellness and customer satisfaction.
  • Willing to work in Genting Highlands.

Job Types: Full-time, Permanent

Pay: RM7, RM10,000.00 per month

Benefits:

  • Health insurance
  • Opportunities for promotion
  • Professional development

Work Location: In person

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