Manager, Contract Management Services, Banking Operations and Marketing

Job Summary
Supply Chain Management (SCM) is responsible for the overall commercial and risk management of the Bank's external third-party suppliers. To meet increasing business demands, SCM is establishing a new capability to support Contract Managers/Owners in fulfilling their obligations for managing third-party contracts under their accountability.

The Manager, Contract Management Services (CMS), Banking Operations and Marketing leads and supports a sub-category of Banking Operations and Marketing services. In addition to leading the team, this role serves as a subject matter expert with deep industry expertise in the sub-category and ensures that Contract Managers/Owners receive the necessary support to meet their contract management and ownership obligations throughout the contract lifecycle, in alignment with banking regulations and risk requirements.

The Manager, CMS, Banking Operations and Marketing will work closely with SCM Global Category Management Heads, SCM Category Leads/Managers, SCM Supplier Managers, SCM Cluster Leads and Contract Managers/Owners to drive continuous improvement.

Key Responsibilities

• Support the Lead, CMS in accelerating the delivery of efficiencies and advancing CMS services across the Bank and all applicable categories, ensuring alignment with the Bank's overall procurement lifecycle objectives.
• Provides strategic oversight and operational leadership for Banking Operations and Marketing sub-category within CMS services, ensuring timely and effective resolution of stakeholder issues across the Bank.
• Contribute to the design and development of the overall CMS framework to clarify roles and responsibilities, particularly in work allocation between category, supplier management, and sourcing teams. This includes articulating the scope and value proposition of Contract Management Services.
• Represent the function when required to drive and support continuous improvement initiatives and participate in Refinement Forums. Activities include requirements gathering, prioritization of SCM/business/function needs, adoption planning, ad hoc system testing, and collaboration with key stakeholders on initiatives related to digital transformation and enablement in line with Bank objectives.
• Support the ideation and development of technology advancements (e.g., AI, automation, tooling) to enhance and scale CMS capabilities.
• Develop and maintain strong relationships with Contract Managers/Owners and SCM stakeholders.
• Play an advisory role in the development of the CMS framework and end-to-end contract lifecycle process starting with supporting Contract Managers with completing risk assessments, through to contract expiry together with the completion and delivery of all obligations.
• Build and maintain strong relationships with internal stakeholders, including Contract Managers/Owners, procurement, legal, compliance, finance, and business units.
• Act as the primary point of contact for Banking Operations and Marketing CMS inquiries and issues.
• Drive adoption of category strategies and embedding sustainability as part of the CMS processes.
• Provide regular updates, dashboards, and reports to senior management on sourcing process activities and performance, including progress updates on key initiatives (e.g. FFG, cost optimisation programmes, etc)
• Support the input of design and requirements for the platform and tools strategy for CMS.
• Play a key role in driving the adoption of AI and automation, across the services suite within the capability to demonstrate efficiencies, standardisation, and digitization.
• Continuous Improvement
• Support initiatives and identify use cases to optimise process and cost efficiency (e.g. Automation, AI, Process Simplification)
• Leverage technology and best practices to streamline workflows and improve data accuracy and accessibility.
• Drive initiatives to optimize value creation through effective contract management.
• Monitor and improve end user experience.
• CMS Day-to-day
• Oversee teams delivering the CMS to Contract Managers/Owners
• Support the Contract Manager/Owner through Contract Owner Training, Risk assessments are completed, and contracts documents are in order.
• Ensure Contract Compliance has been completed to enable the contracts to be operational.
• Ensure that the key contract obligations are registered in the key obligations log; and
• Work with the Contract Manager to attest that the contract obligations are known and understood.
• Provide support for catalogue creation and maintenance
• Ensure that the commercial obligations that relate to spend are recorded and logged with finance for forecasting purposes
• Work with the Contract Managers/Owners to manage contracts changes, amendments, and updates.
• Assist Contract Managers/Owners in system meta data changes, include Contract Manager/Ownership changes
• Support regulatory driven contract changes programs
• Support Contract Managers/Owners with Day 2 period risk assessments as required by TPRM standards.
• Support the resolution of risk exceptions
• Maintain a flight plan of key contract dates (a flight plan), that includes renewal notice periods, expiry dates and
• Provide exit management support to Contract Managers/Owners, including working with Legal for termination notices.
• Be accountable for data quality for any information produced and maintained within the responsibilities performed under CMS for Banking Operations and Marketing Contracts
• Identify and work with key stakeholders where applicable to mitigate risks associated with CMS, including financial, operational, and reputational risks
• Ensure CMS activities comply with internal policies, industry standards, and regulatory requirements.
• Raise Identified potential risks in contracts and work with applicable stake holders to develop strategies to mitigate them.
• Work with applicable stake holders to manage and resolve any disputes or issues that arise during the sourcing to contract lifecycle.
• Monitor and manage supplier compliance with regulatory, legal and ethical standards
• Develop and implement risk management strategies to minimize potential disruptions in the supply chain.
• Own the internal and external audit support and related action plans.
• Establish and ensure that Data Quality is maintained to the required standards.

Key Stakeholders

• Head, SCM Contract Management Services, GPO
• Global Category Managers and Supplier Managers
• Contract Managers/Owners
• Legal
• Compliance
• Finance/Tax
• Audit/Risk
• Applicable Suppliers

Qualifications

• Degree in Business Administration, Supply Chain Management, Contract Law, or a related field.
• A minimum of 5 years of experience in procurement and/or contract management, and/or supplier management
• Prefer at least 2 years in a leadership role within the banking or financial services sector.
• Knowledge of contract law, procurement, and supplier management best practices.
• Attention to detail.
• Excellent leadership, communication, and interpersonal skills.
• Strong analytical and problem-solving abilities.
• Proficiency in procurement and contract management software and key technology trends
• Languages-English (must), Thai, Vietnamese, Korean, Chinese (advantageous)

Skills And Experience

• Contract Management
• Project Management
• Knowledge in ERP system (Ariba)
• Commercial Contract knowhow
• Communication skills
• Commercial Risk Management
• Team Management
• Negotiation Skills
• Risk Management
• Stakeholder Management

About Standard Chartered
We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together We

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What We Offer
In line with our Fair Pay Charter,
we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

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