Colletctions Specialist

About Us 

Revolutionizing the apparel industry through end-to-end, digital product innovation is our mission here at Browzwear. We enable everyone – from experienced designers and product developers to global brands and manufacturers – with solutions which value-add and transform the ways they collaborate, to bring to life trending styles which you and I go after 

Job Overview 

Work Arrangement:

• Fully Remote

• Working Hours: Part-time, 4 hours daily (Monday–Friday), schedule to be agreed upon

• Location: Based in Kuala Lumpur

We are looking for a motivated and well-organized Part-Time Collections Specialist to support our payment collection activities. This role focuses on following up with customers on outstanding invoices, ensuring timely payment, and maintaining accurate status updates. This is a fully remote position with a fixed daily work schedule

Key Responsibilities 

• Proactively follow up on outstanding customer invoices to facilitate timely collection.

• Check and respond to emails promptly.

• Track collection progress and update payment statuses in internal trackers/systems.

• Collaborate with the Treasury Team to ensure timely communication on collection status and progress.

• Maintain accurate follow-up notes and documentation.
• Provide weekly and monthly status updates on customer payment progress (based on AR aging and follow-up actions).

• Escalate dispute cases or high-risk accounts to Finance Director / CFO.
• Collaborate with the Sales Team to resolve pay-related issues and ensure timely action on overdue accounts.

• Ensure the collection tracker/report is updated with latest actions, payment commitments and escalation status.

• Maintain professional and customer-focused communication at all times.

• Experience in collections, customer service or follow-up roles is an advantage.

• Confident and persuasive communicator with strong negotiation skills and a polite, persistent approach.

• Organized and able to manage multiple outstanding accounts.

• Positive attitude with resilience when handling difficult conversations.

• Proficient in Excel.

• Fluent in spoken and written English; Mandarin is an advantage.

• Experience with ERP (NetSuite) or CRM (Salesforce) is a plus.

• Able to work independently with minimal supervision