Automation Developer

1 day ago

Kuala Lumpur, Kuala Lumpur, Malaysia StarHub Full time $60,000 - $120,000 per year

Position Overview

(This role is based in Malaysia, Petaling Jaya )

We are seeking a highly motivated Automation Engineer with expertise in low-code/no-code platform (Workato), Robotic Process Automation (UiPath), and Agentic AI-driven automation (Workato Genie/UiPath Maestro). The ideal candidate will own end-to-end automation delivery, including solution design, development, deployment, monitoring, and support, following a DevOps delivery model.

This role is key to StarHub's digital transformation journey, driving operational efficiency and customer experience improvements by automating business processes, integrating enterprise systems, and leveraging next-generation AI-powered autonomous workflows.

Key Responsibilities

Solution Design & Development

  • Gather requirements from business stakeholders, identify automation opportunities, and design scalable, reusable solutions.
  • Develop, configure, and deploy workflows using UiPath and Workato.
  • Integrate with platforms (CRM, ITSM, Billing, Slack, AI chatbots) to streamline cross-platform processes.
  • Apply AI and Agentic AI capabilities (multi-agent orchestration, GenAI-based conversational bots, retrieval-augmented generation) to enable self-service resolution and autonomous troubleshooting.

Automation Lifecycle Management (DevOps)

  • Manage the full automation lifecycle: build, test, deploy, monitor, optimize.
  • Implement CI/CD pipelines for automation assets with proper version control (Bitbucket, Cloudbees).
  • Proactively monitor automation health, log events, and track KPIs using Splunk dashboards and alerts.
  • Detect anomalies, troubleshoot failures, and resolve incidents with Splunk observability integrations.
  • Continuously refine automations based on analytics, user feedback, and AI learning loops.

Governance & Best Practices

  • Ensure automations comply with security, compliance, and governance standards.
  • Build and maintain a library of reusable automation components.
  • Enforce policy and compliance guardrails for AI responses in customer-facing and internal automations.

Qualifications

Required Skills & Experience

  • 5+ years of experience in automation, integration, or RPA development
  • Core Platforms: Strong hands-on experience with UiPath (RPA) and Workato (iPaaS).
  • Automation: Expertise in workflow orchestration, API integration, and low-code/no-code automation.
  • AI/Agentic AI: Knowledge of conversational AI, prompt engineering, retrieval-augmented generation (RAG), and autonomous multi-agent frameworks.
  • DevOps: Familiarity with CI/CD, monitoring tools, observability, and automation pipelines.
  • Problem Solving: Analytical and troubleshooting skills to manage incidents end-to-end.
  • Collaboration: Strong stakeholder engagement and communication skills; able to bridge business and technical teams.

Preferred Qualifications

  • UiPath certifications (e.g., RPA Developer, Advanced Developer) and Workato Automation Pro certification is a must.
  • Exposure to cloud platforms for scalable automation deployment.
  • Familiarity with ITIL / Agile / DevOps methodologies.

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