Technical Head – Installation

2 days ago

Kuala Lumpur, Kuala Lumpur, Malaysia THE ELITE ELEVATORS SDN. BHD. Full time 90,000 - 120,000 per year

Position Overview

The Technical Head will lead and oversee the Installation, Commissioning, and Maintenance of home lifts across Malaysia. The role demands a dynamic leader who can manage large-scale field operations, ensure delivery excellence, and continuously improve productivity, customer satisfaction, and profitability.

Key Responsibilities

Installation & Commissioning

  • Oversee end-to-end installation processes, ensuring timely project start, completion, and handover within defined SLAs.
  • Plan and allocate resources effectively across multiple projects and regions.
  • Monitor installation quality, safety, and compliance standards to meet global benchmarks.
  • Track and reduce Variation Orders by improving accuracy in site readiness and coordination with the sales and project teams.
  • Ensure project efficiency and adherence to planned production timelines.

Maintenance & After-Sales

  • Manage the complete maintenance lifecycle – from routine visits and preventive checks to breakdown management and renewals.

Drive KPIs such as:

  • Maintenance Visits completed on time.
  • Callback ratio reduction through proactive servicing.
  • Repair Order closure time and customer satisfaction index.
  • AMC Renewals and % price increase implementation year-on-year.
  • Ensure all service operations align with the company's customer delight framework.

Team & Operations Leadership

  • Lead technical workforce including engineers, supervisors, and field executives.
  • Build leadership depth within regional teams through mentoring, performance management, and structured capability development.
  • Drive efficiency, accountability, and productivity through data-driven performance tracking and reporting.
  • Standardize technical processes and enforce adherence to SOPs across the network.

Financial & Strategic Management

  • Drive cost optimization without compromising on quality, safety, or delivery standards.
  • Collaborate with Finance, Operations, and Supply Chain to streamline project cash flows and cost structures.
  • Track and improve collections from service contracts and renewal revenue contribution.

Customer Experience & Quality

  • Serve as a key stakeholder in driving post-sales excellence, ensuring zero escalations and maximum customer satisfaction.
  • Maintain strong coordination with CRM and Sales teams for smooth communication during installation and service stages.
  • Collect, monitor, and act on customer feedback, testimonials, and referrals to measure customer delight.
  • Drive initiatives that enhance brand reputation through quality performance and service reliability.

Candidate Profile

  • 10–15 years of experience in Technical Operations / Installation / Service / Maintenance, in Elevators,
  • Strong understanding of installation planning, service operations, and field resource management.
  • Demonstrated ability to handle P&L accountability, operational metrics, and cost control.
  • Excellent leadership, analytical, and communication skills.
  • Qualification in Mechanical, Electrical, or Mechatronics Engineering; MBA preferred for senior management roles.
  • Ability to drive a performance-based culture and align team objectives with business goals.

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