Shoe and Leather Repairer

About Shoo Lab

Shoo Lab is trusted care service for shoes, bags, leather goods, and accessories. We are seeking a shoe & leather repairer -a specialized technical leader who can elevate Shoo Lab's restoration capabilities, train our team, and help us scale into the premium market.

Role Overview

This is a hands-on specialist role. You will lead all leather/bag technical work (repairs, restoration, customization), set quality benchmarks, and train Shoo Lab's staff. You will also guide product sourcing, recommend tools/solutions, and experiment with new techniques to position Shoo Lab as a premium care brand.

Key Responsibilities
1. Leather & Bag Restoration

• Perform advanced restoration services:
• Bag cleaning & spa treatments
• Leather recoloring, dyeing, and refinishing
• Stitching, piping, panel, and hardware repairs
• Conditioning, waterproofing, and protective treatments
• Handle premium/luxury brands (LV, Gucci, Chanel, etc.) with museum-level care.
• Develop SOPs for every service line (bags, wallets, strollers, leather jackets, golf bags).

2. R&D & Innovation

• Research and test global best practices in leather care.
• Recommend, test, and source specialized tools, dyes, and chemicals (coordinate with Dalkom Buddy procurement).
• Introduce new high-margin services (e.g., exotic skins, luxury touch-ups, full recoloring).
• Ensure Shoo Lab keeps pace with European/Japanese standards in bag restoration.

3. Training & Knowledge Transfer

• Build and run training modules for outlet staff and hub cleaners.
• Certify Shoo Lab's cleaners under a Leather Restoration Certification framework.
• Mentor junior staff into becoming restoration specialists.

4. Quality Control

• Inspect all restoration jobs before delivery to clients.
• Resolve escalations related to luxury bag or leather work.
• Ensure consistent service quality across Shoo Lab outlets and central hub.

5. Business Support

• Support Founder & Ops Head in pricing strategy for restoration services.
• Help design premium "Reborn" line (luxury-focused service tier).
• Provide technical expertise in partnership proposals with high-end clients (hotels, boutiques, schools, golf clubs).

KPIs (First 12 Months)

• Successful delivery of 30+ luxury restoration jobs with 95%+ satisfaction rate.
• Develop 5 new premium services (e.g., exotic leather repair, recoloring, bag spa).
• Train and certify at least 3 internal staff in advanced leather care.
• Introduce and standardize at least 10 new SOPs for restoration processes.
• Achieve 20% revenue growth from high-end restoration category.

Qualifications

• 5+ years' hands-on experience in bag/leather repair, spa, or luxury restoration.
• Experience with premium/luxury brands (Louis Vuitton, Gucci, Chanel, Hermès).
• Skilled in stitching, piping, dyeing, leather refinishing, and hardware replacement.
• Knowledge of chemicals, dyes, and tools used in restoration.
• Creative problem-solver with a high attention to detail.
• Comfortable leading training sessions for non-technical staff.

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