Customer/Technical Training Analyst

2 weeks ago

Bayan Lepas, Penang, Malaysia Dell Global Business Center Sdn Bhd Full time

Dell Technologies harnesses the power of technology to drive human progress. But ultimately, it's people who choose how our products will be used. That's why our Customer Technical Training team has such a vital role to play. They design and deliver all kinds of training courses – from lectures to lab exercises – for the benefit of internal and external customers. Working closely with colleagues, tech experts, partners and customers, they shape curriculum content to suit diverse needs. Everything they do is about unlocking ways to get the best from our technology.

Join us to do the best work of your career and make a profound social impact as a Customer/Technical Training Analyst on our Customer/Technical Training Team in Penang.

What you'll achieve

As a Customer/Technical Training Analyst, you will gain exposure to cross-functional collaboration and external stakeholder engagement, with the opportunity to contribute to real-world projects that support business growth and learning.

You will:

  • Support the coordination and execution of external training-related events, webinars, and workshops for partners and customers through content creation, visual designs, simulations, and application development
  • Support visual designs and content for web-related content and social campaigns
  • Ensure effective delivery of training and solutions to support the highest competence given the level of knowledge and skills required.
  • Works on assignments where considerable judgment and initiative are required in resolving problems and making choices, recommendations, or decisions
  • Partners with the business and subject matter experts to assess and customize training based on current and future needs

Take the first step towards your dream career

Every Dell Technologies team member brings something unique to the table. Here's what we are looking for with this role:

Essential Requirements

  • Bachelor's Degree inComputer Science, Information Technology, Gaming Design or a related field
  • Productivity and excellent communications skills
  • Critical thinking and problem-solving skills
  • Apply analytical skills to evaluate and interpret complex situations/ problems using multiple sources of information

Desirable Requirements

  • Extend capabilities by working closely with senior staff/experts within and outside the internal organization
  • Regularly interact with colleagues generally up to senior level management

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