Associate, IT, Application Analyst

Company Description

MUFG Investor Services provides asset servicing solutions to the global investment management industry. Leveraging the financial and intellectual capital of MUFG – one of the largest banks in the world with $2.8 trillion in assets – we provide clients access to a range of leading solutions from fund administration, middle-office outsourcing, custody, foreign exchange, trustee services and depository to securities lending and other banking services.

With a diverse and dynamic network of offices across the globe, MUFG Investor Services provides challenging and rewarding careers. We achieve this by offering continuous learning and development, collaborative team work environment, promotion of work-life integration, and exposure to a wide variety of work.

Imagine your future at MUFG Investor Services where you can grow professionally, in a diverse and inclusive workplace that rewards your contribution.

Job Description

Because of demand and growth within the Application team we are looking for an Application Analyst. within our Portal Support team. As a successful candidate you will manage the delivery of internal operations and support and in doing so you will work with vendors and be part of an internal team managing a portfolio of in-house/vendor applications. You will play a crucial role of linking our teams and the IT solutions group.

You Will:

• Play a key role as part of global support team covering IT Core applications domain.
• Act as a first point of contact for Level 1 & Level 2 Incident & Problem Management support by working with vendors & /or Internal support teams to resolve technical and user issues during product migration and BAU (Business As Usual) operations.
• Document processes, procedures and policies as required for appropriate governance of platforms.
• Day-to-day monitoring of our internal processes to ensure pro-active resolution of any issues that arise.
• Document business user procedures and support user training.
• Participate in co-ordination and implementation of new platform releases with business users.
• Support Project Managers in ongoing initiatives related to the Business Core Operations Solutions.
• Internal co-ordination between distinct internal IT functions and groups to ensure high quality service delivery and total ownership of issues to complete resolution.
• Support the business in Business Continuity and Disaster Recovery initiatives.

Qualifications

You Have:

• 1+ years in a team responsible for providing analytical support and administration of business applications.
• Bachelor's degree in Computer Science or a related technical field, or equivalent experience.
• Knowledge of applications, systems or application architecture/platforms.
• An understanding of Application/Database infrastructure setup and management.
• An understanding of supporting applications on desktops, servers and AWS.
• Strong problem-solving and analytical skills with attention to detail
• Excellent communication skills, both written and verbal
• Ability to work efficiently in a fast-paced, team-oriented environment

Preferred

• An understanding of Microsoft Windows Server environments, applications, Microsoft IIS, Apache Tomcat and AWS.
• Knowledge of System Development Lifecycle and standard software development methodologies including ITIL standards (certification will be a plus).
• An understanding of Application/Database infrastructure setup and management.
• Experience in technical writing/documentation skills.

Additional Information

What's in it for you to join MUFG Investor Services?

Take a look at our careers site and you'll find everything you'd expect working with one of the fastest-growing businesses at one of the world's largest financial groups. Now take another look. Because it's how we defy expectations that really defines us. You'll feel that difference in all kinds of ways.  Our vibrant CULTURE. Connected team. Love of innovation, laser client focus.

So, why settle for the ordinary?  Apply now for your next Brilliantly Different opportunity.

We thank all candidates for applying; however, only those proceeding to the interview stage will be contacted.

MUFG is an equal opportunity employer.