assitant shop manager

Position Summary

Dynamic and results-driven Assistant Shop Manager to oversee daily outlet operations, lead and motivate the retail team, and drive sales performance to achieve revenue targets. The ideal candidate will be a strong leader with excellent communication skills, capable of ensuring operational excellence, delivering top-notch customer experience, and implementing strategies to maximize store profitability while upholding the company's brand standards.

1. Team Leadership & Supervision

• Lead, coach, and motivate Retail Assistants / Promoters to achieve individual and outlet sales targets.
• Schedule and manage staff rosters to ensure adequate coverage during operating hours.
• Monitor staff performance, conduct regular evaluations, and provide feedback for improvement.
• Ensure all team members comply with company policies, SOPs, and sales standards.
• Conduct regular team briefings to align staff on promotions, targets, and operational updates.
• Foster a positive and collaborative work environment to enhance employee engagement.
• Identify training needs and arrange on-the-job training to develop staff skills.
• Mentor potential future leaders within the team for succession planning.

2. Outlet Operations Management

• Oversee daily store operations, including opening, closing, and shift handovers.
• Ensure proper execution of merchandising, display, and promotional activities.
• Monitor stock levels, conduct regular and random stock takes, and coordinate with the warehouse or merchandising team for replenishments.
• Ensure compliance with safety, security, and loss prevention measures.
• Handle customer escalations and resolve issues promptly to maintain satisfaction.
• Monitor outlet cleanliness, hygiene, and compliance with health & safety regulations.
• Ensure accurate price tagging, product labelling, and promotional signage.
• Coordinate with admin teams for timely repair and upkeep of store equipment and fixtures.
• Oversee backroom organisation, storage, and adherence to FIFO (First-In-First-Out) inventory rotation.
• Ensure proper handling of defective, returned, or damaged goods according to SOP.
• Implement and monitor waste control measures to reduce shrinkage and unnecessary losses.
• Ensure all operational records (logbooks, checklists, daily sales reports) are accurately completed.
• Plan and implement seasonal layout changes to optimise space and highlight high-margin products.
• Coordinate and support in-store events or roadshows to attract customer traffic.

3. Sales & Revenue Growth

• Develop and execute sales strategies to achieve and exceed monthly outlet revenue targets.
• Analyse sales reports and identify opportunities for upselling, cross-selling, and promotional campaigns.
• Motivate and train staff on sales techniques and product knowledge to improve conversion rates.
• Monitor market trends and competitor activities to maintain a competitive edge.
• Build strong customer relationships to encourage repeat business and brand loyalty.
• Collaborate with marketing teams to create effective in-store promotions.
• Track and improve key sales metrics such as Average Transaction Value (ATV) and Units Per Transaction (UPT).

4. Administrative & Reporting Duties

• Prepare daily, weekly, and monthly sales reports for management review.
• Manage petty cash, cash float, and ensure accurate cashiering reconciliation.
• Maintain proper documentation for stock movement, staff attendance, and operational records.
• Ensure timely submission of reports, incident logs, and other required documentation.
• Review and approve staff timesheets, leave applications, and overtime requests.
• Liaise with HR for recruitment, disciplinary actions, and performance reviews.

5. Additional Responsibilities

• Ensure compliance with all local laws, licensing, and regulatory requirements for retail operations.
• Develop contingency plans for emergencies (e.g., power outages, system failures, staff shortages).
• Act as the main point of contact between the store and head office or management team.
• Represent the company professionally in dealing with suppliers, vendors, and service providers.
• Continuously seek cost-saving measures without compromising quality or service.
• Lead by example in customer service excellence, grooming standards, and work ethics.

Job Type: Full-time

Pay: RM1, RM2,500.00 per month

Benefits:

• Maternity leave
• Opportunities for promotion
• Professional development

Ability to commute/relocate:

• Kuala Terengganu: Reliably commute or planning to relocate before starting work (Preferred)

Experience:

• Retail sales: 1 year (Preferred)

Work Location: In person