Global Finance Helpdesk Specialist

5 days ago

Kuala Lumpur, Kuala Lumpur, Malaysia ByteDance Full time 30,000 - 60,000 per year

Responsibilities
About the Team:

The Global Finance Helpdesk team is a sprightly team under the finance department. We are committed to providing financial consulting services for employees around the world. This position will be non-exempt (hourly) and eligible for overtime. The primary responsibility of this position is to manage the finance helpdesk and address incoming inquiries during set hours.

Responsibilities:

  • Address global finance inquiries in a timely and accurate manner, and provide professional financial suggestions.

  • Work closely with cross-functional and global finance departments, and stay up-to-date on internal finance policies and practices; Mandarin will play the same important level as English to deal with stakeholders and users sitting in the China region.

  • Be proficient in the company's global and local financial policies, process and system, as well as other financial-related matters.

  • Collect and analyze past consults to improve the team's overall efficiency and satisfaction rating.

  • Identify financial risks and report urgent problems in a timely manner, and proactively make recommendations for the improvement to business management from a finance point of view.

Qualifications
Minimum Qualifications:

  • Bachelor's degree with at least 1 to 2 years of work experience in accounting or financial services sector. Fresh graduates are welcome to apply too.

  • Can adapt to shift work and accept night to morning scheduling requirements (e.g.: 23:00-07:00).

  • Good logical thinking and communication skills, ability to navigate complex financial topics and translate results into recommendations.

Preferred Qualifications:

  • Business oriented with a client-service mindset.

  • Can work and think independently under pressure, and can also be a good team player. Self-motivated, responsible, open-minded.

About Us
Founded in 2012, ByteDance's mission is to inspire creativity and enrich life. With a suite of more than a dozen products, including TikTok, Lemon8, CapCut and Pico as well as platforms specific to the China market, including Toutiao, Douyin, and Xigua, ByteDance has made it easier and more fun for people to connect with, consume, and create content.​

Why Join ByteDance
Inspiring creativity is at the core of ByteDance's mission. Our innovative products are built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and enrich life - a mission we work towards every day.​

As ByteDancers, we strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our Company, and our users. When we create and grow together, the possibilities are limitless. Join us.​

Diversity & Inclusion​

ByteDance is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At ByteDance, our mission is to inspire creativity and enrich life. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.​

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