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SAP SD/MM L2 Support Consultant

2 weeks ago

Kulim, Kedah, Malaysia Tentacle Infotech Full time 120,000 - 180,000 per year

Job Title: SAP SD/MM L2 Support Consultant – Downstream Processes

Job Summary

We are seeking an experienced SAP SD/MM L2 Support Consultant to provide functional support across downstream business processes, including Order-to-Cash (O2C), Procure-to-Pay (P2P), and logistics operations. The ideal candidate will have strong SD/MM expertise, hands-on troubleshooting skills, and the ability to work closely with business users to ensure smooth SAP operations.

This role involves incident resolution, minor configuration, enhancement support, and coordination with cross-functional teams.

Key Responsibilities

L2 Functional Support

  • Provide L2 support for SAP SD and MM modules covering O2C and P2P downstream processes.
  • Handle incidents, service requests, and change requests through ticketing tools.
  • Troubleshoot issues related to:
  • Sales orders, deliveries, billing
  • Pricing conditions
  • Procurement cycles (PR/PO)
  • Goods receipt, stock movements, inventory
  • Invoicing and logistics execution

Downstream Business Process Support

  • Support end-to-end downstream flows such as:
  • Customer order processing
  • Delivery & dispatch
  • Warehouse & logistics coordination
  • Material procurement and replenishment
  • Vendor management workflows

Configuration & Enhancements

  • Perform minor SAP configuration as required (pricing, output types, partner functions, item categories, etc.).
  • Prepare functional specifications (FS) for enhancements or interface changes.
  • Work with ABAP, Basis, and L3 support teams for issue escalation.

Business Collaboration

  • Work closely with sales, procurement, inventory, warehouse, and finance teams.
  • Analyze recurring issues and propose long-term solutions.
  • Support SIT/UAT testing cycles and update documentation.

Required Qualifications

  • Bachelor's degree in IT, Computer Science, Engineering, or related field.
  • 3–6 years of experience in SAP SD/MM support (L2 level).
  • Strong understanding of O2C & P2P downstream processes.
  • Hands-on experience with pricing, master data, stock movements, delivery processing.
  • Experience working in ticket-based support environments.

Preferred Skills

  • Experience with SAP integrations (FI, WM, LE, TM).
  • Knowledge of downstream logistics and supply chain flows.
  • Strong analytical and communication skills.
  • Ability to work with global or regional support teams.

Job Type: Full-time

Pay: RM8, RM8,500.00 per month

Experience:

  • SAP functional support : 3 years (Required)
  • SAP MM SD: 2 years (Preferred)
  • Downstream Project: 2 years (Preferred)

Work Location: In person