Retail Operations Specialist

7 days ago

Puchong New Village, Malaysia vivo Malaysia Full time

vivo Malaysia is hiring Senior Retail Operation Executive

Responsibilities

Store Operations & Team Management

  • Manage daily operations of all
    vivo direct retail stores
    in Malaysia to ensure smooth and efficient performance.
  • Lead recruitment, training, performance reviews, and career development for retail staff.
  • Build and motivate a high-performing sales team.

Sales, Merchandising & Inventory

  • Plan and manage merchandise flow, sales activities, and inventory based on market demand.
  • Ensure the right product mix and control stock to reduce losses.
  • Ensure stores maintain strong brand image, display standards, and premium customer experience.
  • Develop sales strategies, monitor sales performance, and adjust plans to hit targets.
  • Control store operating costs and stay within budget.

User & Community Operations

  • Analyze Malaysian consumer behavior to support product and operational decisions.
  • Plan and run user engagement activities through memberships, points, and exclusive offers.
  • Create personalized campaigns to increase repeat purchases.
  • Build and manage the vivo user community and maintain daily content.
  • Collect user feedback and share insights with the product team for improvement.
  • Track user data (retention, repurchase, conversion) and optimize strategies accordingly.

Requirements

  • Minimum 3 years' retail management experience in mobile or consumer electronics; multi-store management is an advantage.
  • Minimum 3 years' experience in user operations, community management, or data analysis.
  • Strong people management, data analysis, and operational planning skills.
  • Proactive, responsible, and able to work under pressure.
  • Excellent communication and teamwork skills.
  • Strong understanding of user psychology, with good logic and creativity.
  • Diploma or higher in Business, Marketing, or related fields.
  • Proficient in Mandarin to communicate with
    Mandarin-speaking clients and partners
    .
  • Skilled in data analysis and familiar with user operation tools and methods.

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