Client Service Associate

1 day ago

Kuala Lumpur, Kuala Lumpur, Malaysia AppsHill Consulting Sdn Bhd Full time 576,000 - 5,785,600 per year
  • Client Service Associate is to help support advertisers worldwide through chat, email, and callbacks.
  • Understand customer enquiries and ensure they are answered or routed through appropriate support channel
  • Manage customer escalations and ensure that these are answered, tracked, and escalated as required
  • Perform all procedures accurately, including following documented call flows, work processes, data entry requirements, and complaint management processes
  • Ensure all SLAs are met accordingly
  • Demonstrate a strong customer service orientation and take responsibility to ensure customers are satisfied
  • Provide a high level of professionalism and competent customer service
  • Able to communicate effectively with customers in a friendly and polite manner following the processes
  • Able to read, write, and speak fluently in both English and Mandarin language
  • Position only opens for Malaysian

Job Type: Full-time

Pay: RM4, RM4,800.00 per month

Benefits:

  • Health insurance
  • Opportunities for promotion
  • Professional development

Language:

  • Mandarin (Required)

Work Location: In person

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