Payment Manager

1 day ago

Kuala Lumpur, Kuala Lumpur, Malaysia SEA Gamer Mall Sdn Bhd. Full time 72,000 - 96,000 per year

We're looking for a proactive, driven professional to take charge of our payments and help us level up our offerings.

Your Role:

  • Lead, mentor, and develop a team of payment specialists to achieve operational and strategic goals.
  • Build team capability, set clear objectives, and ensure continuous skill enhancement.
  • Foster a collaborative environment that drives innovation and efficiency.
  • Own and drive the company's payment operations, ensuring efficiency, security, and compliance.
  • Identify, evaluate, and onboard new payment providers aligned with business strategy and market trends.
  • Develop and execute strategies to optimize payment workflows, improve user experience, and increase conversion rates.
  • Ensure smooth integration of payment solutions with internal systems in collaboration with cross-functional teams.
  • Negotiate high-level contracts and pricing to secure favorable commercial terms.
  • Build and maintain strong strategic relationships with PSPs and key industry partners.
  • Develop a partnership pipeline and ensure clear progress tracking and visibility.
  • Represent the company at industry events, building networks and identifying partnership opportunities.
  • Ensure all payment processes comply with internal policies, regulatory requirements, and industry standards.
  • Oversee the implementation of risk mitigation strategies to prevent fraud, chargebacks, and data breaches.
  • Manage escalations and high-impact incidents, ensuring swift resolution and minimal business disruption.
  • Monitor and analyze payment-related data to identify trends, patterns, and anomalies.
  • Own payment performance KPIs and drive continuous improvement initiatives.
  • Provide clear reporting and insights to senior management to support strategic decision-making.
  • Lead initiatives to automate and scale payment workflows for higher efficiency.
  • Work closely with product, technical, finance, and legal teams to ensure seamless operations.
  • Drive operational excellence and innovation across payment functions.
  • Stay updated on the evolving payment ecosystem and emerging technologies.
  • Perform additional duties as assigned by senior management.

What We Need:

  • Minimum 5 years of relevant experience in payment operations, fintech, or a related industry.
  • Candidate must be possess at least Diploma/Degree in Finance, Business, Economic or equivalent.
  • Fluent in written and verbal communication skills for BM, English and Mandarin.
  • Proven experience in onboarding and managing payment service providers (PSPs).
  • Strong leadership experience managing teams.
  • Deep understanding of payment workflows, compliance, and risk management.
  • Strong analytical and problem-solving skills with experience in performance monitoring and optimization.
  • Excellent negotiation, communication, and stakeholder management skills.
  • Ability to work cross-functionally in a fast-paced environment.
  • Business development experience within the payments or fintech ecosystem is a plus.

Be part of a fast-paced, innovative team where your ideas make an impact

Job Types: Full-time, Permanent

Pay: RM6, RM8,000.00 per month

Benefits:

  • Dental insurance
  • Gym membership
  • Professional development
  • Vision insurance

Work Location: In person

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