Sensory Coordinator

The Sensory and Customer Care coordinator responsibility to ensure full compliance of Sensory Evaluation guideline in the factory by providing training and collaboration in sensory related subjects to the team.

He/She will work with the commercial for the complaint response, CAPA status, customer questionnaire and/or query so that the factory could provide feedback on timely manner.

He/She will be the member of APAC Regional Sensory Network.

1. Safety/Security/Hygiene

2. Adherance of all safety, health and environmental procedures in accordance with company policies and standards.

3. Sensory Program Management – Compliance

4. Provide training on sensory program to the team (production/ process and R&D) to ensure awareness and implementation of sensory program.

5. Conduct gap analysis, monitor and evaluate effectiveness of sensory program in the factory and provide improvement suggestions.

6. Sensory Program Management – Analysis and Report

7. Analyze and report complaint cases and FTQ defects related to sensory

8. Analyze and report sensory profiling status for NPI/ NPD projects

9. Sensory Program Management – Stakeholder Management regarding Sensory Issues

10. Support sites local QA for root cause analysis of sensory related complaint cases and FTQ defects.

11. Support all sites production/ process for optimized process setting to ensure specified requirements for sensory are met.

12. Support R&D for sensory profiling of NPI/ NPD projects.

13. Support Regional Sensory Coordinator for any sensory related awareness training for commercial team

14. Customer Care & Complaint Management

15. Work with factory team to ensure ontime response on any customer complaint & queries.

16. Provide feedback on customer questionnaire

17. Others – SAP Support/Power User

18. To be trained in SAP QM Module and support troubleshooting for QM Module related issue, when required.