Remittance Lead

As Singapore's longest established bank, we have been dedicated to enabling individuals and businesses to achieve their aspirations since 1932. How? By taking the time to truly understand people. From there, we provide support, services, solutions, and career paths that meet their individual needs and desires.

 Today, we're on a journey of transformation. Leveraging technology and creativity to become a future-ready learning organisation. But for all that change, our strategic ambition is consistently clear and bold, which is to be Asia's leading financial services partner for a sustainable future.

 We invite you to build the bank of the future. Innovate the way we deliver financial services. Work in friendly, supportive teams. Build lasting value in your community. Help people grow their assets, business, and investments. Take your learning as far as you can. Or simply enjoy a vibrant, future-ready career.

Your Opportunity Starts Here.

• Verify and authorise remittances (Internal Fund Transfer, SWIFT Telegraphic Transfer RENTAS , Demand Draft and Cashier's order).
• Manage and review exceptions for signature verification and payment processing.
• Liaise with customers/branches/business units on any payment discrepancies until resolved.
• Maintain the highest standards of compliance and to meet Service Level of Agreement (SLA) timely.
• Ensure immediate action/resolution in managing both internal and external customers' queries, feedback, and complaints.
• Monitor system availability & escalate promptly to management when required and manage the situations/issues such that payment service timelines are not impacted.
• Responsible in preparing and ensuring the accuracy and timeliness of management reporting.
• Initiate and implement high impact quality projects leading to operational efficiency and higher productivity.
• Serve as a liaison with internal and external auditors. Participate in DR Live Test, UAT/Projects, meetings as and when required.

• At least 3-5 years of working experience in the related field is required for this position.
• A self-motivated & pro-active person in managing operational efficiency and promote process improvements.
• A passionate person with customer-oriented mind-set and firm believer of Quality discipline
• Possesses good oral/communication and co-ordination skills; and able to interact well with team members and business units/bankers/customers.
• Resourceful and able to multi-task independently with confidence in time critical environment.
• Strong in analytical & problem-solving skills for making informed decisions and identifying potential risks and opportunities for improvement.
• Proficient in Microsoft Windows applications – Word, Excel & Power-point

Competitive base salary. A suite of holistic, flexible benefits to suit every lifestyle. Community initiatives. Industry-leading learning and professional development opportunities. Your wellbeing, growth and aspirations are every bit as cared for as the needs of our customers.