IT Executive

Job Summary

We are looking for a proactive and hands-on IT Executive (Support) to join our team. This role is responsible for providing day-to-day technical support to end users, managing IT assets, maintaining systems, and ensuring smooth operations of network, hardware, and software within the organization.

Key Responsibilities

User Support

· Provide 1st and 2nd level IT support to internal staff across branches (onsite and remote).

· Troubleshoot issues related to hardware, software, network, printers, and peripherals.

· Handle support tickets, follow up until resolution, and maintain support logs.

System & Network Maintenance

· Perform system updates, patching, and antivirus management.

· Assist in maintaining LAN/WAN, VPN, firewall, and Wi-Fi infrastructure.

· Monitor network performance and report any downtime or abnormalities.

Device & Asset Management

· Manage IT assets including laptops, desktops, printers, and mobile devices.

· Perform new device setup, imaging, and user onboarding/offboarding.

· Keep accurate inventory records and ensure all devices are properly tagged.

Microsoft & Cloud Services

· Support users in Microsoft 365 (Outlook, Teams, SharePoint, OneDrive).

· Assist in Microsoft Entra (Azure AD) and Intune device compliance setup.

· Ensure proper data backup and access control within the company domain.

Documentation & Process

· Maintain IT documentation, SOPs, and checklists.

· Support implementation of IT policies and cybersecurity measures.

· Assist in IT projects such as system upgrades, server consolidation, or network expansion.

Requirements

· Diploma or Degree in Information Technology, Computer Science, or related field.

· Minimum 2 years of experience in IT support or helpdesk environment.

· Good understanding of:

o Windows OS, Microsoft 365 Admin

o Networking (IP, DNS, DHCP, Firewall, VPN)

o Users & endpoint management

· Experience with Intune / Entra / Cloud Storage is an advantage.

· Strong troubleshooting, communication, and documentation skills.

· Able to work independently and support multiple branches if required.

· Possess own transport and willing to travel when necessary.

Added Advantage

· Experience in IT asset management, server maintenance, or ITIL practices.

· Knowledge in CCTV, IP Phone, or gate system troubleshooting.

· Familiar with cloud apps, ERP, or warehouse systems.

Job Types: Full-time, Permanent

Pay: RM2, RM2,500.00 per month

Benefits:

• Health insurance

Work Location: In person