CQA Manager

The Customer Quality Engineer will serve as a strategic interface between the organization and our customers, driving seamless audit engagements, strengthening customer confidence, and safeguarding compliance excellence. This role is expected to champion cross-functional alignment, orchestrate end-to-end customer audit lifecycle management, and proactively elevate our quality performance standards.

Job Description

• Lead customer communication and engagement to ensure full readiness for customer audits, including agenda preparation, product information alignment, and pre-audit expectations setting.
• Review customer audit checklists, coordinate internal inputs, and deliver timely, accurate responses to customers.
• Own and manage the complete customer audit process—drive cross-functional coordination, align internal stakeholders, and ensure structured, on-time execution of all audit activities.
• Navigate and resolve unexpected audit-day challenges with agility, ensuring zero disruption to the audit flow and maintaining a high-confidence customer experience.
• Review, consolidate, and follow through on customer audit findings and CAPA actions, ensuring closure effectiveness and long-term compliance sustainability.
• Lead departmental quality improvement initiatives, championing continuous enhancement to strengthen customer satisfaction and operational excellence.

Job Qualification

• Bachelor's degree in Engineering, Quality Management, or a related technical discipline.
• Minimum 3–5 years of experience in customer quality, supplier quality, auditing, or manufacturing quality roles within a fast-paced industrial or electronics/semiconductor environment.
• Strong understanding of quality systems, audit methodologies, and industry standards (ISO 9001, IATF 16949, ISO 14001, VDA6.3, or equivalent).
• Proven capability in managing customer-facing quality activities with professionalism, urgency, and structured communication.
• Demonstrated competency in cross-functional coordination, stakeholder management, and issue resolution under time-critical conditions.
• Proficient in documentation, reporting, and presentation preparation to support audit readiness and post-audit deliverables.
• Strong command of English—both written and verbal; Mandarin or other language proficiency is an added advantage for customer interaction.
• Familiarity with customer portals, audit platforms, or quality management systems (QMS) is preferred.