IT Business Analyst

2 weeks ago

Kuala Lumpur, Kuala Lumpur, Malaysia Adecco Staffing & Outsourcing Sdn Bhd Full time 120,000 - 240,000 per year

Responsibilities:

  • Act as a Super User, gaining in-depth knowledge of the Risk Data Capture platform's functionality and capabilities.
  • Build and configure questionnaires using low-code/no-code tools, incorporating conditional logic, data validation, and dynamic question flows.
  • Use SQL and conditional logic to develop complex question pathways and data validation rules.
  • Apply HTML markup language to customize question presentation and formatting where necessary.
  • Analyze current ("as-is") and future ("to-be") insurance business processes, ensuring questionnaires align with operational workflows.
  • Develop and maintain comprehensive data mappings, dictionaries, and documentation to support questionnaire configuration and data analysis.
  • Develop and add bespoke questions tailored to client needs within the system, ensuring they align with client requirements
  • Conduct training sessions for end-users and stakeholders on platform features and best practices.
  • Collaborate with business stakeholders to gather requirements, validate questionnaire designs, and ensure usability.
  • Conduct User Acceptance Testing (UAT), developing test scenarios and scripts to validate questionnaire functionality.
  • Partner with IT and business teams to define scope, manage releases, and continuously improve platform capabilities.
  • Serve as a bridge between technical teams and business users, ensuring clear communication and understanding of requirements

Requirements:

  • Minimum 5 years' experience as technical business analyst.
  • Proven communication skills (written and verbal) in working with management, clients, and technological experts.
  • Strong understanding of the insurance industry, including key processes, terminology, and regulatory requirements.
  • Experience with low-code/no-code platforms for form building.
  • Technical proficiency in SQL, including writing queries for data validation, conditional logic, and data extraction.
  • Basic knowledge of HTML markup language for customizing question presentation.
  • Familiarity with requirements gathering, process modeling, and documentation.
  • Ability to work effectively as part of a cross-functional team and serve as a Super User.
  • Proven experience as a Business Analyst, preferably within Agile environments.
  • Strong understanding of Agile methodologies such as Scrum or Kanban, with experience participating in Agile ceremonies.
  • Familiarity with Agile tools like Jira, Confluence, or similar for requirements management and project tracking.
  • Excellent communication and collaboration skills, capable of working effectively in iterative development cycles.

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