People Experience Lead

2 weeks ago


Ipoh, Perak, Malaysia SYNERGY ALLIANCE SOLUTIONS SDN. BHD. Full time 90,000 - 120,000 per year

Role Overview

The Product Experience Lead will be the key driver in equipping employees, onboarding specialists, and technical support teams with the knowledge, tools, and resources needed to deliver outstanding product experiences to our customers.

This role begins with a focus on developing and delivering in-house product training, as well as preparing structured product kits and resources. With proven performance, the role will evolve to include manage the SOP for Onboarding Specialist Team and Technical Support Team, ensuring alignment across all customer-facing enablement functions.

Key Responsibilities


• Design, develop, and deliver in-house product training programs for new hires and existing employees.


• Create and maintain product kits, manuals, guides, and resources to support knowledge transfer.


• Work closely with the Product, Technical, and Sales teams to ensure training content reflects the latest product features and updates.


• Continuously evaluate training effectiveness and improve materials to enhance learning outcomes.


• Serve as the go-to resource for product knowledge across the company

Requirements


• Bachelor's degree in Business, Education, Communications, IT, or a related field.


• Proven experience in training, enablement, product education, or customer success (preferably in SaaS, POS, or tech industry).


• Strong presentation, communication, and facilitation skills.


• Ability to translate technical concepts into simple, user-friendly training materials.


• Excellent organizational skills with attention to detail.


• Strong leadership potential and a growth mindset.


• Familiarity with learning management systems (LMS), e-learning design, or enablement tools is an added advantage.


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