IT Branch Supervisor

About Us

Your go-to source for dependable computer repair and servicing. We have been providing exceptional service to the community of Melaka, Malaysia since our establishment in 2015.At Global We Shop Group Sdn. Bhd., our main objective is to give after-sales customer service the utmost importance, making sure that you are satisfied at every stage of the repair procedure. Other than that, Global We Shop Group Sdn. Bhd. also sell new and secondhand laptop and PC, new printer and many computer and printer accessories.

You can rely on Global We Shop Group Sdn. Bhd. to deliver dependable solutions for all of your computer servicing and repair needs thanks to our team of knowledgeable experts and commitment to providing exceptional service. We are actively seeking a dedicated professional with a strong passion for the outlet supervisor role, committed to driving exceptional success collaboratively.

Qualifications & Experience

• Minimum Diploma in Computer Science or related field.
• At least 1 year of experience in a related field.
• Responsible and disciplined.

Tasks & Responsibilities

• Oversee all aspects of outlet operations, including opening and closing procedures, cash handling, and customer service.
• Manage, train, and motivate staff to provide excellent customer service and meet performance standards.
• Ensure customer satisfaction by addressing complaints, resolving issues, and providing a welcoming atmosphere.
• Monitor stock levels, place orders for supplies, and ensure products are displayed appropriately.
• Assist in meeting sales targets by promoting products, upselling, and managing promotions or discounts.
• Prepare and manage staff schedules, ensuring adequate coverage during peak hours
• Maintain records of sales, inventory, and staff performance, providing regular reports to management.
• Handle operational issues, such as equipment malfunctions or staff conflicts, promptly and effectively.
• Oversee cash handling processes, ensuring accurate end-of-day reporting and reconciliation.

Benefits

• Employees Provident Fund (EPF/KWSP).
• Perkeso (SOCSO).
• Employee Insurance Scheme (EIS).
• Additional allowances.
• Overtime pay.
• Commissions.
• Annual leave, sick leave, and others.
• Purchase discounts at all GWS Computer outlet.
• Uniform provided.

How to Apply:

Submit your resume, cover letter and portfolio through our application platform. For questions, contact us at

Job Type: Full-time

Pay: RM2, RM3,000.00 per month

Benefits:

• Opportunities for promotion
• Professional development

Work Location: In person