Telemarketing - Automotive

Telemarketing Job Scope

1. Making Outbound Calls

• Call potential or existing customers to promote products or services.
• Follow a prepared script or sales pitch.

2. Receiving Inbound Calls

• Handle inquiries from customers who call in about products, promotions, or services.

3. Explaining Products or Services

• Provide clear information about product features, pricing, promotions, and benefits.
• Answer customer questions clearly.

4. Generating Leads

• Identify interested prospects and collect their contact details.
• Forward quality leads to the sales team.

5. Closing Sales (if required)

• Persuade customers to make a purchase or sign up for a service.
• Process orders or registrations.

6. Updating Customer Information

• Record call details, outcomes, and customer data in the system (CRM).

7. Meeting Targets

• Achieve daily/weekly/monthly targets such as call volume, lead generation, or sales.

8. Providing Customer Support

• Assist with basic troubleshooting or service-related issues.
• Escalate complex problems to the appropriate department.

9. Following Compliance & Scripts

• Follow company guidelines, scripts, and legal requirements (PDPA, data privacy, etc.).

10. Building Customer Rapport

• Communicate professionally and maintain a positive tone to create a good customer experience.

Job Types: Full-time, Permanent, Internship, Fresh graduate

Contract length: 3 months

Pay: RM2, RM2,500.00 per month

Work Location: In person