SEA- Learning

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About the Role

Lead the Future of Learning Operations in Southeast Asia

We are seeking a strategic and tech-savvy Team Lead to manage a regional L&D team and transform learning operations through technology, automation, and innovation. This role goes beyond daily execution—it's about building a scalable, digital-first learning ecosystem that delivers speed, efficiency, and impact across Southeast Asia.

Role Purpose

Lead and empower a team to deliver high-impact learning activities efficiently, leveraging technology, AI, and automation for seamless operations, rapid learner support, accurate reporting, and continuous innovation.

Key Responsibilities

Team Leadership

• Develop and lead a high-performing L&D team, fostering collaboration and accountability.
• Ensure quality and accuracy of outputs through robust review and continuous improvement.

Operational Management

• Oversee end-to-end learning operations, ensuring compliance and alignment with global standards:

• Learning platform management

• Learner support and query resolution
• Automated communications and escalations
• Accurate reporting and tracking of learning hours
• Compliance monitoring and timely completion of mandatory programs
• Procurement, vendor relationships, contracts, and billing
• Delivery of classroom and virtual programs across multiple countries

Technology Enablement & Automation

• Drive initiatives to automate routine tasks and integrate digital solutions for operational excellence.
• Champion adoption of learning platforms, AI-driven tools, and workflow optimization technologies.

Reporting & Analytics

• Oversee creation of dashboards and impact stories to demonstrate learning effectiveness.
• Use data to predict trends, optimize campaigns, and personalize learner journeys.

Innovation & Process Improvement

• Implement innovative solutions to enhance learner experience and engagement.
• Stay ahead of emerging trends in learning technologies and methodologies.

Data Management & Documentation

• Ensure accurate data management aligned with retention and privacy policies.
• Maintain clear documentation of processes, audit trails, and user guides.

Requirements

Education:

• Bachelor's degree in HR, Business, Technology, or related field.
• Master's degree or certifications in L&D, HR Tech, or Project Management preferred.

Experience:

• 5–7 years in L&D operations, with at least 2 years in team leadership.
• Regional experience managing multi-country operations is a plus.

Technical Skills:

• Proficiency in LMS and digital learning platforms.
• Experience with automation tools, workflow optimization, and AI-driven solutions.
• Strong data analytics and reporting skills (Power BI, Excel, predictive modeling).

Other Requirements:

• Excellent stakeholder management across diverse cultures.
• Ability to lead multiple projects under tight timelines.
• Familiarity with agile methodologies and continuous improvement practices.

Career Growth

• Lead regional projects and influence L&D strategy across 10 countries.
• Gain exposure to advanced learning technologies and innovation initiatives.
• Clear progression path to regional leadership or specialist tech roles.

Due to volume of applications, we regret that only shortlisted candidates will be notified.

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