Retail Asistant

**Retail Assistant 工作职责

Retail Assistant Job Responsibilities**

1. 顾客服务 Customer Service

• 主动迎接顾客,提供友好且专业的服务

Greet customers proactively and provide friendly, professional service.

• 回答顾客询问并协助寻找产品

Assist customers in locating items and answering inquiries.

• 处理顾客投诉或基本问题

Handle basic customer complaints and issues.

• 提供产品资讯和促销活动

Provide product information and promotion details.

2. 销售与产品推广 Sales & Promotion

• 熟悉产品特点及卖点

Understand product features and key selling points.

• 推广店内促销和会员优惠

Promote in-store promotions and membership deals.

• 协助达成销售目标

Help achieve sales targets.

• 进行加购与搭配销售(Upselling / Cross-selling)

Perform upselling and cross-selling when appropriate.

3. 商品陈列 Merchandising

• 确保货架整齐和库存充足

Ensure shelves are tidy and well-stocked.

• 按照陈列标准摆放商品

Display products according to merchandising guidelines.

• 定期进行货品轮换(FIFO)

Perform First-In-First-Out (FIFO) product rotation.

• 检查价签和标签是否准确

Check that price tags and labels are correct.

4. 补货与库存管理 Replenishment & Inventory

• 及时补上货架商品

Replenish shelves promptly.

• 整理和维护库存区

Maintain a clean and organized stockroom.

• 协助库存盘点(Stock Count)

Assist in stock counting.

• 报告缺货、损坏或过期的商品

Report out-of-stock, damaged, or expired items.

5. 收银与金流处理 Cashiering

• 操作收银机和 POS 系统

Operate the cash register and POS system.

• 正确处理现金与电子支付

Handle cash and digital payments accurately.

• 开立收据并进行结算

Issue receipts and perform end-of-day cash reconciliation.

• 保持收银台区域整洁

Keep the cashier counter clean and tidy.

6. 店面清洁与维护 Store Cleanliness

• 清洁地面、货架和展示区域

Clean floors, shelves, and display areas.

• 处理垃圾和回收物

Dispose of trash and manage recyclables.

• 确保店面环境符合卫生与安全标准

Ensure the store meets hygiene and safety standards.

7. 防损与安全 Security & Loss Prevention

• 注意可疑行为并及时汇报

Observe and report suspicious activities.

• 遵守店内防损 SOP

Follow store loss-prevention procedures.

• 报告损坏或盗窃事件

Report damage or theft incidents.

• 确保紧急出口畅通

Ensure emergency exits are unobstructed.

8. 团队合作 Teamwork

• 配合主管安排工作

Support tasks assigned by supervisors.

• 在繁忙时段协助同事

Assist teammates during busy periods.

• 参与培训和会议

Participate in training sessions and meetings.

• 提供改进建议

Give suggestions for store improvement.

9. 行政与记录 Administration

• 更新交接日志(handover log)

Update the handover log.

• 填写每日表格或检查表

Complete daily forms or checklists.

• 向主管汇报问题或异常

Report issues or irregularities to the supervisor.

职位类型:全职, 应届生, 终身制

薪资: RM1,800.00至RM3,000.00(每月 )

通勤/搬迁能力:

• Petaling Jaya: 稳定通勤,或愿意根据雇主提供的相关津贴搬家 (首选)

工作语言:

• English / Malay / Chinese (首选)

Work Location: 现场办公