Assistant Manager, Customer Success

2 days ago

Kuala Lumpur, Kuala Lumpur, Malaysia Teleport Full time $40,000 - $80,000 per year

ABOUT US

We've got modern day solutions for all your modern day delivery woes.

In a world that's constantly on the move, we know how important it is to keep things moving.We're on a mission to enable everyone, from single merchants to the largest companies, to move goods and e-commerce anywhere in Asia Pacific and beyond.

Logistics should be easy, quick and seamless at great rates. And we believe this standard should be the norm, not the exception as we strive to be the best logistics company in Asia Pacific. Currently, we've made our presence felt in Malaysia, Thailand, Indonesia, Philippines, India, Singapore and China. Our deep integration with Airasia's network and infrastructure puts us in a unique position to achieve what sounds impossible, and we need you to bring this to a reality. 

A DAY IN A LIFE

As a start up, you can expect your days to be pretty varied. Multitasking is normal, and sometimes, your skills or natural talents will be leveraged to support other business priorities. 

The role will involve driving customer retention, analyzing performance metrics, and assisting with strategic initiatives. 

RESPONSIBILITIES

  • Develop a deep understanding of our product and operational offerings; including the end-to-end operations of key accounts managed by the team. 
  • Proactively provide a positive customer journey - from onboarding to trials, including being able to provide solutions in solving customers' challenges by demonstrating high collaboration efforts with both internal and external stakeholders. 
  • Manage and ensure high quality of messaging and content issued to customers, including but not limited to SLA reports, Monthly Business Reviews, meeting recaps, incident reports and others.
  • Understand internal systems and processes for the development of automation to capture data for daily consumption and analysis, and reduction of manual works.
  • Act as the customer advocate, providing constant feedback with internal teams to improve the customer experience and product offerings, including the safeguarding of performance and end-to-end movement of deliveries. 
  • Assist the Manager to develop plans and initiatives that drive improvements across all stages of the post-sales customer lifecycle from onboarding to retention. 

Requirements

SKILLS

These are minimum-requirement skills and a 'must-have' for the role:

  • Strong stakeholder management
  • Excellent communication, interpersonal and conflict resolution skills
  • Critical thinking to move with intent and urgency
  • Proven ability to collaborate internally with cross-functional teams
  • Able to manage multiple priorities and operate successfully in a lean and fast-paced organization 
  • Results and performance driven, preferring data to drive your everyday decisions
  • Excel expertise

QUALIFICATIONS & EXPERIENCE

  • At least an undergraduate degree, any discipline; advanced degree a plus
  • 5 or more  years of work experience in Key Account Management, Operations
  • Previous experience in customer / key account management in the logistics / e-commerce industry is beneficial. 

  • Customer Success Manager

    2 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Sangfor Technologies Malaysia Full time 900,000 - 1,200,000 per year

    The Customer Success Manager is the primary point of contact for customers, ensuring their satisfaction with the Athena MDR service. The role requires building strong relationships with customers, understanding their unique needs, and providing exceptional support to drive customer satisfaction and retention.Responsibilities:Customer Relationship Management:...

  • Customer Success Manager

    2 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Metaprise Full time 800,000 - 1,200,000 per year

    The RoleAs the direct owner of customer business success, you will drive customer value maximization and ensure long-term partnerships:What you will doCustomer Relationship ManagementServe as the primary business contact for enterprise clients, building deep trust relationshipsConduct regular business reviews to understand customer strategy and pain...

  • Customer Success Manager

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Tap Growth ai Full time 25,000 - 30,000 per year

    About Our ClientOur client is a digital transformation and business process outsourcing company that helps companies improve operations, customer experiences, and efficiency through technologies like AI, automation, cloud engineering, and analytics.Job DescriptionEncourage clients to utilize new features that will help them drive their business...

  • Customer Success Manager

    2 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Hunters International Full time $25,000 - $30,000 per year

    About Our Client:Our client is a digital transformation and business process outsourcing company that helps companies improve operations, customer experiences, and efficiency through technologies like AI, automation, cloud engineering, and analytics.Job Description:Encourage clients to utilize new features that will help them drive their business...

  • Customer Success Manager

    2 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Agensi Perkejaan Hunters Search Full time 60,000 - 120,000 per year

    About Our Client:Our client is a digital transformation and business process outsourcing company that helps companies improve operations, customer experiences, and efficiency through technologies like AI, automation, cloud engineering, and analytics.Job Description:Encourage clients to utilize new features that will help them drive their business...

  • Customer Success Administrator

    2 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Adventus Full time 60,000 - 80,000 per year

    Adventus is an Information and Communications Technology (ICT) Solutions and Services Provider with a wide footprint across the globe. We help organizations bring about positive transformation to their businesses by leveraging intelligent applications of innovative solutions and pertinent services to remain winners in today's ultra competitive...

  • Customer Success Manager

    2 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia VISIONTECH PTE. LTD. Full time 120,000 - 180,000 per year

    Working Arrangement: RemoteEmployment Type: Full TimeFor Malaysian onlyAs a Customer Success Manager at VisionTech, you will be the trusted partner for our clients, ensuring they adopt and realize value from our AI solutions. You'll lead onboarding, build lasting relationships, and help clients achieve their business goals while driving renewals, retention,...

  • Manager of Customer Success

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia The Access Group Full time 120,000 - 240,000 per year

    We're looking for people to join the Access family, who share our passion for believing in better, and who will help us continue to grow.Love Work. Love Life. Be You. - is central to our success and how we give our customers the freedom to do more of what's important to them.What does Access offer you?We offer a blended approach to office working,...

  • Customer Success Manager

    2 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia SEEK Full time 600,000 - 1,200,000 per year

    Company Description About SEEKConnecting your potential with possibility at SEEKAt SEEK, we work with heart. Our purpose is to help people live more fulfilling and productive working lives and help organisations succeed. We make a positive impact on a truly global scale and our world-class technology solutions connect more people to relevant employment and...

  • Customer Success Manager

    2 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Nimbly Technologies Full time 48,600 - 78,000 per year

    About Nimbly ()Nimbly is an AI-enabled, multi-product solution designed for large-scale operations. Our mobile platform simplifies the implementation of standard operating procedures for frontline workers and provides management with real-time visibility down to the store level.In today's post-COVID world, where frontline labor shortages and staff turnover...