Call Center Agent
2 days ago
- Location: Jalan Raja Laut & Jalan Ampang, Kuala Lumpur
- Working hour: 8am-11pm (rotational shift) | 5 days' work per week
- Language: Must be able to speak fluently English
- Education & Experience: Diploma/Bachelor with min 1 year experience in customer service.
- Diploma/Bachelor holder any major except Law, Medical & Engineering - Open for fresh graduates
- Terms: Contract 6 months (renewable or permanent based on performance)
As a Call Center Executive, you will be the first point of contact for our valued banking customers. Your primary responsibility is to deliver exceptional service, answer inquiries, resolve issues and handle inbound call.
- Good command of English and ability to interact with all levels in the organization. To provide friendly and professional assistance to customers via phone, email, or chat, addressing their banking needs and inquiries.
- To stay informed about our banking products and services, enabling you to guide customers effectively in choosing the right solutions for their financial goals.
- To efficiently and effectively resolve customer issues, ensuring their satisfaction and retention.
- To accurately record customer interactions and transactions while maintaining confidentiality and data security.
- To adhere to all banking regulations and policies to ensure the integrity and security of customer accounts and transactions.
- To work collaboratively with team members to achieve customer service goals and provide seamless support.
Job Types: Full-time, Contract, Fresh graduate
Contract length: 6 months
Pay: RM2, RM3,000.00 per month
Benefits:
- Health insurance
- Opportunities for promotion
- Professional development
Education:
- Diploma/Advanced Diploma (Preferred)
Experience:
- Customer service: 1 year (Preferred)
Language:
- English (Preferred)
Work Location: In person
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