Zurich Multinational Specialist – 6 Months Contract

3 days ago

Kuala Lumpur, Kuala Lumpur, Malaysia Zurich Insurance Malaysia Berhad Full time 40,000 - 60,000 per year
  • Ensure that brokers and customers are kept informed when referral or confirmation is needed from the Producing Office and follow up with producing colleagues to resolve queries in a timely manner.
  • Independently issue local policies within agreed KPIs, including complex and bespoke requests from the Producing office within local guidelines and legislation.
  • Work with local brokers and customers to try and secure payment of outstanding invoices. Proactively highlight cases of non-payment to producing offices for support and work together until settled.
  • Communicate queries and challenges to other parties, to resolve a range of issues encountered with an international program.
  • Able to explain changes in local guidelines or legislation to the Producing Offices and articulate the impact to the process.
  • Able to follow manuals and best practice, and understand where and how to deviate in non-standard cases

Required:

  • Minimum High School Diploma or Equivalent and 2 or more years of experience of related portfolio or other insurance area, OR
  • Bachelor's degree and 2 or more years of experience of related portfolio or other insurance area

Preferred:

  • English proficiency both verbal and written. Fluency in language other than Bahasa Malaysia and English adds value to the role.

    Solution oriented mindset i.e., problem solving.
  • Customer focused.
  • Ability to work independently with minimal supervision.
  • Analytical and communicative skills.
  • Excellent attention to details i.e., figures sensitive, analytical, and meticulous person.
  • Good and positive attitude and strong team spirit

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