Personal Banker Mortgage

Primary Objective

Drive the acquisition of new mortgage loans by achieving personal sales targets and delivering outstanding customer service. You will play a key role in helping customers realize their homeownership goals while cross-selling
MRTA
products to achieve the required penetration rate.

Key Responsibilities

1. Mortgage Financial Targets

• Achieve assigned personal sales targets for mortgage loans.
• Attain and maintain a minimum
  MRTA penetration rate of 80%
  through proactive cross-selling and customer engagement.

2. Sales Productivity & Business Development

• Deliver a minimum monthly sales productivity of
  RM2.5 million
  in mortgage loans.
• Build and sustain strong business relationships with key stakeholders, including
  developers, lawyers, valuers, and real estate agents
  , to drive continuous business opportunities.
• Identify new market opportunities and develop effective sales strategies to expand the customer base.

3. Compliance & Risk Management

• Ensure full compliance with all internal policies, external regulatory requirements, and credit and service standards.
• Exercise due diligence in all
  Know Your Customer (KYC)
  and
  Anti-Money Laundering (AML)
  processes, including account openings, verification of documents, and reporting of suspicious transactions.
• Maintain data accuracy and ensure all customer income documents are properly verified and original-sighted.
• Conduct thorough face-to-face interviews with customers to ensure authenticity and understanding of loan requirements.

Why Join Us

• Opportunity to
  grow your career
  in the mortgage and retail banking industry.
• Attractive
  incentive scheme
  and performance-based rewards.
• Continuous
  learning and development support
  through structured training programs.
• Be part of a
  dynamic, high-performing team
  that values professionalism, collaboration, and excellence

Available Location : Kluang, Johor