Ecommerce Specialist

Job Requirements:

• Working experience with an E-commerce background.
• Operate seller centers fluently, Conduct regular SKU hygiene checks, and analyze key reports for sales, order performance, and store health.
• Experience with TIKTOK, Shopee/Lazada platforms.
• Preferred knowledge of E-commerce Platforms (Marketplaces) and/or CMSs (SFCC, Magento, Shopify).
• Maintain platform store content according to client specifications, including titles, descriptions, attributes, etc.
• Lead the optimization of workflow through automation, coordinating activities, and addressing risks to ensure continuous improvement.

Key Responsibilities:

• Operate TIKTOK, Shopee/Lazada/Tokopedia/Tiki seller centers fluently.
• Workflow Optimization and Management:
• Manage workflow optimization through automation.
• Map, plan, and coordinate activities related to workflow.
• Address WF/Queue related risks, collect feedback, and ensure continuous process improvement.
• Strategic Partnership Development:
• Foster strategic partnerships to drive mutual business success.
• Develop a deep understanding of the client & business objectives and brand identity.
• Project and Promo Management: o Manage and coordinate projects (tickets) end to end.
• Execute all promo setups and submissions according to client requirements.
• Store Content Management: Maintain client platform store content (title, descriptions, attributes, etc.) as per client specifications.
• Coordinate with clients to update product details and price points.
• Performance Analysis and Reporting
• Conduct daily SKU hygiene checks to assess competitiveness, sales performance, stocks, pricing, etc.
• Understand and analyze basic reports on Seller Centre, including sales and order performance, product performance, store health, and promotion performance.
• Site Performance Reporting: o Analyze daily, weekly, and monthly reporting of site performance via Key Performance Indicators (e.g., service levels).
• Relationship Building: Build a strong relationship with the site operations team (Market POCs/ Oms/ Team Leads) to ensure proper execution of the capacity plan.
• Provide general education regarding the best workflow management practices.