APAC Region Data Center Operations Lead
2 days ago
At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we'll give you what you need to make it happen. It won't always be easy, growing takes grit. But at ABB, you'll never run alone. Run what runs the world.
This Position reports to:
Regional Operations Manager - ELSE Asia
Your role and responsibilities
In this role, you will have the opportunity to adapt and implement support strategy for the designated area in line with the global support strategy. Each day, you will ensure seamless technical and commercial support for internal and external customers. You will also showcase your knowledge by creating, implementing, and reviewing support strategy for the designated area based on the overall service business strategy.
The work model for the role is: #LI - Hybrid
This role is contributing to the Electrification in the service division.
You will be mainly accountable for:
- Prepare competitive commercial proposals, considering the best available solutions and product mix for each assigned opportunity.
- Oversee estimations, bids, and proposals, ensuring alignment with company standards and targets.
- Ensure all bids and proposals are well-documented, timely, and include full and accurate cost details.
- Collaborate with extended stakeholders (Sales, Tax, Contract Management, Finance, Project, Engineering, Product, and Leadership) to ensure risk review processes, assessments, and approvals are adhered to and documented.
- Manage teams of technical support engineers and/or customer support staff.
- Promote a culture of continuous improvement and implement initiatives to enhance service quality.
- Maintain a keen customer focus and demonstrate urgency and care in all interactions.
Qualifications for the role
- Bachelor's degree in electrical/Electronic Engineering.
- 6–8 years of experience in site management, field service engineering, and sales estimation for offers.
- Extensive knowledge of technical aspects related to Data Center projects.
- Advanced skills in relevant tools, methodologies, and industry practices.
- Proficient communication skills in English.
- Ability to manage cross-functional teams and stakeholders effectively.
More about us
ABB's Service Division partners with our customers to improve the availability, reliability, predictability and sustainability of electrical products and installations. The Division's extensive service portfolio offers product care, modernization, and advisory services to improve performance, extend equipment lifetime and deliver new levels of operational and sustainable efficiency. We help customers keep resources in use for as long as possible, extracting the maximum value from them, and then recovering and regenerating products and materials at the end of their useful life.
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