SLM Executive

Join Us as a Service Level Management (SLM) Executive

Sarawak-based | Tech-driven environment | 24-month Fixed Term Contract

Are you someone who loves keeping things running smoothly, building strong relationships, and ensuring exceptional service delivery? Step into a role where your work directly shapes customer satisfaction and operational excellence.

Job Purpose

As an SLM Executive, you will be the guardian of our Service Level Agreements (SLAs). You'll define, monitor, and elevate service standards, working closely with teams, stakeholders, and vendors to ensure that every service hits the mark. Your insights will help drive continuous improvements, customer trust, and organizational efficiency.

What You'll Be Doing

• Develop, manage, and enforce SLAs that reflect real customer needs and expectations.
• Track service performance and present clear, insightful reports to management and stakeholders.
• Oversee support and maintenance activities to ensure smooth and cost-efficient operations.
• Work hand-in-hand with internal teams to enhance service delivery and reduce downtime.
• Negotiate SLA terms, pricing, and performance requirements with vendors.
• Train and brief service teams and product managers on SLA scope and expectations.
• Lead regular review meetings with customers, vendors, and cross-functional teams.
• Identify service gaps and recommend improvements that boost efficiency and performance.
• Implement automation tools to streamline SLA monitoring and reporting.
• Ensure accurate, timely SLA billing and documentation.

What You Bring

• Degree in IT, Finance, or any related field
• Fresh graduates are encouraged to apply
• Strong communication, writing & coordination skills
• Analytical mindset with a keen eye for details
• Customer-focused attitude and a passion for problem-solving
• Ability to collaborate across teams and manage expectations

Why Join Us?

• Be part of a digital-first culture that moves fast and innovates boldly
• Gain hands-on experience with real service operations across Sarawak
• Learn from experienced professionals who will support your growth
• Work in a collaborative, supportive environment that values initiative

Ready to make an impact?

Submit your application today and play a key role in delivering reliable, high-quality services that keep Sarawak moving forward.

Only shortlisted candidates will be notified. Thank you

Apply