RMA Planner

2 days ago

Bayan Lepas, Penang, Malaysia Mesiniaga Berhad Full time 24,000 - 48,000 per year

RMA Planner – Scope of Work

Purpose:

Ensure efficient handling of product returns, repairs, and replacements to maintain customer satisfaction and operational efficiency.

Key Responsibilities

Return Authorization

  • Validate customer return requests against warranty and policy.
  • Issue RMA numbers and provide return instructions.

Logistics Coordination

  • Arrange and track shipments for returned goods.
  • Ensure timely delivery to repair centers or vendors.

Inspection & Analysis

  • Coordinate product testing and failure analysis.
  • Document findings for quality improvement.

Resolution Execution

  • Plan repair, replacement, or credit issuance.
  • Maintain compliance with SLAs and company policies.

Inventory & Material Planning

  • Manage service inventory for replacements.
  • Plan material requirements for repairs/refurbishment.

Data Management & Reporting

  • Track RMAs in ERP systems for traceability.
  • Generate reports on return trends and costs.

Cross-Functional Collaboration

  • Work with customer service, quality, production, and suppliers.
  • Support OEM/EMS partners in repair strategies.

Continuous Improvement

  • Use RMA data for quality and design enhancements.
  • Implement best practices to reduce return rates.

Required Skills

  • ERP system proficiency (SAP, Oracle, etc.)
  • Strong analytical and communication skills.
  • Knowledge of warranty and repair processes.

Job Type: Contract

Contract length: 12 months

Pay: RM2, RM4,000.00 per month

Benefits:

  • Free parking
  • Health insurance
  • Maternity leave
  • Opportunities for promotion
  • Parental leave
  • Professional development

Work Location: In person

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