UAT & Product Experience Tester

1 day ago

KL Eco Kuala Lumpur, Malaysia GoGeek Sdn Bhd Full time 40,000 - 80,000 per year
Key Responsibilities

1. Platform & Resource Availability Oversight

  • Monitor and verify that all online product resources (websites, mini programs, apps, portals, media assets) are accessible, functional, and up to date.
  • Conduct daily or scheduled checks to confirm that all links, pages, images, videos, and content assets load properly.
  • Track product uptime and report any availability disruptions or performance degradation immediately.
  • Collaborate with DevOps, Product, and QA teams to ensure zero downtime and consistent user access.
  • Maintain an inventory of online resources and proactively verify their operational status.

2. User Acceptance & Experience Testing

  • Perform end-to-end user journey tests from login to key product flows, simulating real usage scenarios.
  • Identify usability gaps, logic inconsistencies, and UI/UX defects.
  • Verify all user-facing elements (texts, buttons, interactions, redirects) for correctness and smoothness.

3. Issue Documentation & Reporting

  • Clearly document defects and incidents, including steps to reproduce, screenshots, and video captures.
  • Evaluate and prioritize issues by severity and impact, helping teams respond effectively.
  • Work closely with Product Managers, QA Engineers, and Developers to drive resolution.

4. Experience Standards & Continuous Improvement

  • Contribute to building and refining Product Experience Quality Inspection Standards.
  • Compile recurring issues and improvement suggestions for management review.
  • Provide weekly reports on resource availability, testing results, and user experience health.
Requirements
  • Diploma or Bachelor's degree in Computer Science, Software Engineering, Multimedia, or HCI.
  • Familiar with websites, mini programs, and app ecosystems (iOS, Android, H5).
  • Strong attention to detail, user empathy, and logical thinking.
  • Proactive ownership mindset – you take responsibility for product uptime and usability health.
  • Experience with bug tracking and monitoring tools (OpenProject, Jira, TAPD, Feishu Sheets, Datadog, Pingdom, or similar).
  • Excellent documentation and communication skills.
  • Able to coordinate across departments (product, dev, QA, ops).
Nice-to-Have
  • Experience with availability monitoring tools (Grafana, Prometheus, Sentry, or similar).
  • Basic understanding of API testing or frontend troubleshooting (browser console, network tab).
  • Familiarity with content management systems (CMS) or automated testing tools.

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