Retail Store Manager

2 days ago


Johor Bahru, Johor, Malaysia myFirst Tech Sdn Bhd Full time

Key Responsibilities

Store Operations

  • Oversee daily operations to ensure smooth running of the store.
  • Maintain store cleanliness, product displays, and stock presentation according to brand guidelines.
  • Monitor inventory levels, perform stock checks, and coordinate with HQ for replenishment.

Sales & Target Achievement

  • Lead and motivate the team to achieve monthly and quarterly sales targets.
  • Monitor sales performance and implement action plans for improvement.
  • Analyze sales data and report insights to HQ (daily/weekly).

Customer Experience

  • Deliver excellent service and product knowledge to customers.
  • Handle customer feedback, service recovery, and warranty inquiries professionally.

Team Leadership

  • Supervise, train, and schedule store promoters.
  • Conduct daily briefing and ensure staff compliance with SOP.

Reporting

  • Submit daily sales and footfall reports.
  • Coordinate with HQ Marketing for store events, promotions, and visual merchandising changes.

Requirements

  • Minimum SPM qualification.
  • Minimum 2 years of experience as a Store Supervisor or Assistant Manager.
  • A kids lover with a warm personality and genuine interest in children's learning and technology.
  • Strong leadership, communication, and problem-solving skills.
  • Passionate about kids' products, gadgets, and learning technology.
  • Fluent in English and Malay (Mandarin is a plus).
  • Willing to work retail hours, weekends, and public holidays.

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