Patching and Vulnerability Engineer

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Technical Delivery

• Kuala Lumpur - Malaysia

Patching and Vulnerability Engineer

Founded in 2016 Ekco is now one of the fastest growing cloud solution providers in Europe

About Ekco
Founded in 2016 Ekco is now one of the fastest growing cloud solution providers in Europe

We specialise in enabling companies to progress along the path of cloud maturity, managing transformation and driving better outcomes from our customers' existing technology investments.

In a few words, we take businesses to the cloud and back

We have over 600 highly talented and supportive colleagues (and counting) across a number of regional offices in the UK, Netherlands, Ireland & Malaysia.

Responsibilities

• Manage Qualys Patch Management and Vulnerability Management services for multiple customers.
• Ensure timely deployment of security patches across customer environments.
• Generate and deliver patching compliance reports and vulnerability assessment reports to customers.
• Monitor patching schedules, troubleshoot failed deployments, and take corrective actions.
• Conduct regular vulnerability scans, analyse security risks, and recommend remediation actions.
• Handle customer inquiries, service requests, and technical escalations related to patching and vulnerabilities.
• Participate in customer calls and meetings to discuss security posture, patching progress, and remediation efforts.
• Work closely with internal teams to resolve security concerns and ensure compliance with customer SLAs.
• Maintain documentation, update customer records, and ensure proper reporting of patching activities.

Requirements

• 2–3 years of experience in Patch Management & Vulnerability Management, preferably with Qualys.
• Experience providing patching and security services in a managed services environment.
• Strong understanding of Windows, Mac and Linux patching and security best practices.
• Familiarity with Qualys Cloud Agent, vulnerability scanning, and remediation processes.
• Excellent communication skills to interact with customers and provide clear reports.
• Ability to manage multiple customer environments efficiently.
• Strong troubleshooting and problem-solving skills.
• Experience in analysing and responding to zero-day vulnerabilities, coordinating urgent patch rollouts, and minimising security risks.
• Familiarity with CVSS scoring, threat prioritisation, and vulnerability remediation strategies.

Why Ekco

• Microsoft's 2023 Rising Star Security Partner of the year
• VMware & Veeam top partner status
• Ranked as 4th fastest growing technology company in the Deloitte Fast50 Awards
• Ekco are committed to cultivating an environment that promotes diversity, equality, inclusion and belonging
• We recognise the value of internal mobility and encourage opportunities for internal development & progression
• Flexible working with a family friendly focus are at the core of our company values

Department Technical Delivery Locations Kuala Lumpur - Malaysia

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