Chief Cashier

Customer Satisfaction

►      To react on the feedback or complain received either through suggestion box, customer care line, walk in customers or other media effectively.

►      To ensure the services provided for customers are constantly updated and maintained to avoid confusion and inconveniences.

►      To organize customer activity in maintaining a good store-customer relation.

►      To identify, analyze and to react to customer's survey to enhance AEON image.

►      To focus on welcoming customers properly by the team.

►      To organize team accordance to customer's flow.

►      To monitor check-out counter to ensure no queue at cashier line and smooth flow of customers.

►      To attend to customers enquiries as and when required.

►      To organize the returning process for goods left by customers at Cashier lines.

►      To ensure that hygiene, safety and security rules are respected.

►      To maintain a clean working environment.

Organization Efficiency

►      To monitor refund and return process in accordance with the procedures.

►      To monitor problem/ complaints handling to customers transactions process.

►      To check Store Sales Report for accuracy.

►      To check the Supervisor Intervention Report.

►      To monitor cashiers process and procedures compliance.

►      To ensure that all items are keyed-in in the right department.

►      To control the merchandise flow according to Cashier's procedures.

►      To take on duty as Acting Store Manager on periodic basis.

►      To ensure that the transition of cash is highly secured with top safety condition.

►      To participate with the management team to formulate Store's priorities.

►      To observe and comply with Company's policies.

►      To follow up on the customer complain and feedback.

►      To compile and analyze on customer's feedback for further follow up and strategic action plan.

►      To maintain a good platform and tools for customer suggestion.

►      To develop and maintain efficient internal and external communications.

►      To lead and organize customer related activities in the store.

►      To ensure OKR Productivity 6 Indicators achieve the national target

►      To ensure Golden Rules achieve the national target, Employee training and Development

►      To conduct team briefing every morning.

►      To arrange operational plan and working schedule for the subordinates.

►      To conduct subordinate performance appraisal.

►      To monitor subordinate overall performance.

►      To counsel and motivate subordinates.

►      To attend to subordinate issues as and when need to.

►      To organize and conduct professional training for subordinates.

►      To train new Cashiers on Customer Service.

►      To train Cashiers on the process and procedures.

►      To control knowledge of procedures and ensure its strict implementation.

►      To share necessary feedback, experience, knowledge and know-how to key front liners in the store in improving the professionalism image among them.

►      To continuously measure on the training needs of all front liners in the store.

►      To conduct training based on cashier procedures.

►      To conduct scanning speed twice a month.

Financial Performance

►      Cash inventory to be perform on daily basis and to make sure float to be respect as per cluster.

►      To check stock-card and reorder base on customer flow.

►      To ensure the accuracy of daily turnover.

►      Propose and respect the forecast, especially on labor cost and operating expenses.

►      To monitor expenses and labor cost.

►      To keep the Company's asset in good working condition.

►      To supervise on cashier activities in ensuring cashiers procedures are followed strictly.

►      To manage effectively on internal leaflet distribution and wrappings for good cost control.

►      To monitor the returning process at information counter.

►      To ensure Department Sales achieve its forecast.