Delivery Enablement Manager

Why join us?

Some careers have more impact than others.

If you're looking for a career where you can make a real impression, join HSBC and discover how valued you'll be.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Delivery Enablement Manager.

What you'll do:

Value Creation

• Provides ongoing support to Projects/Programmes/Value Streams/Markets/Regions by: delivering PMO services as agreed with business partner and ensuring Group central tools are set up according to Group standards and methodologies.
• Conducts monitoring to ensure project complies with Group standards/policies and reports appropriately.
• Updates quality procedures, manages internal ad-hoc quality audits, reports quality variance and supports in implementation of corrective actions.
• Understands the concept of a change requests and ways in which this can impact change audiences; supports Programme/Project in tracking change requests.
• Extracts reports on existing risks and issues from Group central tool, updating existing risks and issues status and captures new risks and issues.
• Understands basics of financial performance and budget control metrics.
• Demonstrates basic knowledge of HSBC Programme/Project Management Frameworks.
• Demonstrates good knowledge of Group central tools.
• Understands defined Programme/Project's scope.
• Uses good communication skill, communicates clearly and concisely to convey information accurately and effectively to stakeholders of all levels.
• Understands communication flow as defined in programme/project communication plan.
• Proactively and effectively manages own time and workload, advocates to team the importance of project pace to achieve successful delivery; asks questions when they do not understand.

Operational Performance

• Assists the PMO Manager with Programme/Project mobilisation including activities such as onboarding resources and setting up the Clarity plans.
• Have a general understanding of the quality assurance processes, Global Transformation Frameworks and supports PMO Manager with quality assurance as needed.
• Demonstrates good knowledge of Group central tools (such as Clarity, Jira, Confluence, Sharepoint).
• Support the Programme/Project Manager/PMO Manager with closure activities such as closing Clarity lines.
• Ensures accuracy and quality of deliverables (such as Clarity, Jira, Confluence, Sharepoint).
• Understands Programme/Project Management Frameworks, is aware of programme/project organizational structure, including stakeholders' roles and names.

What you will need to succeed in the role:

Knowledge

• Understanding of the project lifecycle.
• Business Transformation Frameworks and best practice techniques.
• Agile / scrum methodologies of project delivery.
• Understanding of key activities for Change Adoption.
• Knowledge of project management tools such as Clarity/ JIRA/ Confluence.
• Understanding of banking / HSBC and understanding of how change drives benefits for HSBC, its customers and other stakeholders.
• Domain knowledge on any of the following would be a PLUS: Retail Banking, Commercial Banking, Risk, Compliance, Payments & understanding of the purpose, value, culture and fundamentals of Compliance Transformation.

Experience

• Relevant PMO experience on complex projects across countries or regions.
• Organizational skills and ability to pick up work right away.
• Understanding of banking and/or financial services industry and/or shared services organizations.
• Delivering significant change and collaboration with stakeholders across locations.
• Ability to interact and influence stakeholders at appropriate level.
• Self-driven approach.
• Problem solving ability with adherence to deadlines and tight timeliness.
• Experience in project tracking (setting up project plan, managing risk and issue log, reporting and governance).
• Experience with transformation changes Design & Initiation (D&I) are an advantage.

Capabilities

• Planning and Plan Management.
• Risk and Issues Management.
• Global Mindset.
• Decision Making.
• Lead Self and Others.
• Business Case and Benefits Realization.
• Change Adoption.
• Financial and Budget Management.
• Tracking, Reporting and Governance.
• Project budgeting and financials.
• Stakeholder Management.
• Resource and Team Management.
• Delivery at Pace.

Qualifications and Accreditations

• Bachelor's degree required.
• Educational studies in Project/Programme Management field desired.