Learning & Development Expert

#BeMore

Do you aspire to have a rewarding career where you can thrive, grow, and achieve your career aspirations? Unlock your full potential at work with TDCX, a leading global BPO company.

Work with the world's most loved brands and connect with inspiring, diverse people. Join our team and begin your journey to #BeMore

Top reasons to work with TDCX

• Attractive remuneration and great perks
• Comprehensive medical, insurance, and social security coverage
• World-class workspaces
• Engaging activities and recognition programs
• Strong learning and development plans for your career growth
• Positive culture for you to #BeMore at work
• Easy-to-access location with direct public transport links
• Flexible working arrangements
• Coaching and mentoring from experts in your field
• Join a global company, winner of hundreds of industry awards

What is your mission?

● Facilitate training programs for new hire (Including culture, soft skills, program specifics, on-the job training).

● Conduct coaching sessions to trainees for development.

● Facilitate training programs for employees (including but not limited upskilling, cross skilling, refresher, etc.)

● Administer pre-training preparations such as classroom reservation, class roster management, credentials requisitions, etc.

● Maintain accurate records of trainees, including attendance, performance, and progress ensuring data is properly organized and easily accessible for reporting and analysis.

● Address absenteeism and performance issues among trainees, implementing corrective actions and providing additional support or coaching to improve outcomes.

● Administer post-training support and management such as training class performance reports, speed to proficiency and throughput monitoring etc.

● Evaluate effectiveness of the training programs, provide recommendations, and develop interventions for improvement.

● Conduct training needs analysis to identify gaps in skills and knowledge, assess learner performance, design, develop and implement learning programs to drive performance improvement.

● Implement initiatives or programs/materials (presentations, manuals, multimedia assets, visual aids, etc. to instill and encourage positive cultural changes).

● Review established work procedures (workflow) with the aim of improving service to the clients.

● Translate client process documents and standard operating procedures into clear, engaging, and effective training materials tailored to the needs of the learners.

● Be involved in operational ad-hoc projects assigned by supervisor.

● Co-drive service quality initiatives for continuous service standards improvement.

● Any other duties and responsibilities that may be assigned to you by the management team from time to time, within your category of employment in the organization and for the effective implementation, maintenance, and continual improvement of the Quality Management System of TDCX.

Who are we looking for?

● Candidate must possess at least an Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree in related field.

● Proficiency in English (spoken, written and reading) at least a CEFR Level C1/IRL Level 4.

● At least 2 years' working experience in Training, with excellent track record (preferably in a multinational organization).

● Background in Machine Learning and Data Labelling is preferred,

● Proven experience in developing and designing training content and materials.

● Strong computer and software skills.

● Strong communication and intrapersonal skills.

● Excellent presentation skills and training delivery, with knowledge of various training methodologies.

● Able to converse and conduct training in fluent English.

● Collaborative work style; willing to coach and be coached by others.

● Strong process orientation must be logical and able to follow process and adapt to changes.

● Able to work independently across a broad range of activities.

● Able to work rotating shifts, permanent/day/mid/night shift, public holidays, weekends, render overtime.

● Flexibility and adaptability, able to work well in a constant-changing environment.

About TDCX

Singapore-headquartered TDCX is a leading global business process outsourcing (BPO) company that provides customer experience (CX) solutions, sales and digital marketing services, and content moderation for clients across various industries. These include digital advertising and social media, e-commerce, fintech, gaming, healthtech, media, technology and, travel and hospitality.

With a focus on helping companies enable the future, TDCX's smart, scalable approach—driven by innovation and operational precision—positions it as a key partner for companies targeting tangible outcomes. With more than 20,000 employees across 39 locations worldwide, TDCX provides its clients with comprehensive coverage in Asia, Europe and the United States. For more information, please visit