Supervisor - Queensbay Mall

2 weeks ago

Bayan Lepas, Penang, Malaysia Golden Whale International Sdn Bhd Full time 40,000 - 60,000 per year

Job Description: -

  • Proactively engage with customers to understand their needs, recommend products, and assist them through the sales process, while providing attentive and personalized service by addressing inquiries, resolving issues, and maintaining a friendly, approachable demeanor.
  • Maintaining the presentation of merchandise product on shelves, ensuring they are arranged neatly, restocked in a timely manner, and visually appealing to customers.
  • Handle cash transactions accurately and efficiently, process customer payments using the point-of-sale system, and ensure that correct change is given, adhering to cash handling policies and procedures.
  • Deposit cash into the bank and manage cash exchange, including the handling and processing of cash notes to ensure accurate and secure financial transactions.
  • Uphold high standards of cleanliness and hygiene in the store and work areas, including merchandise product display areas, countertop, and equipment, to ensure a safe and pleasant environment for customers and staff.
  • Adhere to the Standard Operating Procedures (SOPs) set by KKM and Halal standards, ensuring compliance with all regulations.
  • Ensure that all documentation for staff members, including both local and foreign workers, is prepared and maintained at the outlet, with all required permits, certifications, and relevant paperwork up-to-date and compliant with regulations.
  • Assist the manager with inventory management by conducting periodic stock counts, monitoring product levels, identifying items for restocking, and managing stationery stock levels, including placing orders to maintain adequate supplies.
  • Actively participate in promotional opportunities and product demonstrations or special offers, to drive sales and maximize revenue opportunities, and engage in upselling techniques to increase average transaction value.
  • Responsible for scheduling employees working shift and managing staff performance and disciplinary issues.
  • Support and collaborate with fellow team members to achieve sales targets and operational goals, and assist in training new hires on store procedures, product knowledge, and customer service best practices.
  • To perform other ad-hoc tasks assigned by the superior.

Work Requirement: -

  • Candidate must possess at least SPM or equivalent.
  • At least have 1 Year experience in same job role in F&B industry.
  • Previous experience in retail sales, preferably in a bakery or food-related environment.
  • Excellent customer service and communication skills.
  • Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
  • Basic math skills and proficiency in operating cash registers.
  • Must be able to work a flexible schedule including OT, weekends, and public holidays.

Why Join Us: -

  • We are providing attractive salary package including attendance allowance, incentive, and performance bonus.
  • Staff purchase with discounted rates, given to those who wish to purchase company products.
  • We are providing staff meal everyday.
  • We are providing On-Job Training.
  • EPF, SOCSO, EIS are provided.
  • Salary increment will be based on regular employee performance reviews.
  • We practice a vibrant & energetic working culture and comfortable working environment
  • Company-wide annual dinners will be held every year, as employee recognition award celebrations.
  • You will have plenty of opportunity to grow as a pioneer in our industry.

Job Type: Full-time

Benefits:

  • Meal provided
  • Opportunities for promotion
  • Professional development

Work Location: In person

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