Air Operational Specialist

2 weeks ago

George Town, Penang, Malaysia Pride Professional Sdn Bhd Full time 40,000 - 60,000 per year

PridePRO is a Regional Executive Recruitment Company headquartered in Malaysia, specializing in talent acquisition across Southeast Asia, including Thailand, Indonesia, and Singapore.

Our client is a global freight forwarding and logistics provider with over 40 years of expertise in supply chain solutions. Operating in more than 100 countries, they have a strong presence in air, ocean, and contract logistics. With a focus on innovation and customer satisfaction, they are trusted by some of the world's leading brands. They are currently seeking an Air Operational Specialist to join their growing team in George Town and support key client operations.

Why Join Our Client?

  • Be part of a well-established global logistics organization with extensive international reach
  • Work with top-tier customers across diverse industries
  • Gain exposure to both export and import operations within air freight
  • Build long-term career growth with structured processes and development opportunities

Job Overview:

As an Air Operational Specialist, you will be responsible for managing daily air export and import shipments, ensuring smooth and timely operations for key clients. This role requires strong attention to detail, proactive communication, and the ability to coordinate effectively with internal teams, carriers, and service providers.

Key Responsibilities:

  • Manage daily air export/import shipments and ensure timely processing for key clients
  • Coordinate with clients, service providers, and customs agents to ensure smooth operations
  • Prepare and handle export documentation according to international regulations
  • Ensure accurate and timely data entry into the CargoWise system
  • Monitor shipment status and proactively communicate updates or issues
  • Negotiate space and rates with carriers and service providers
  • Process quotes and RFQs, including intercompany and ad-hoc customer requests
  • Ensure accurate invoicing, validate vendor bills, and manage accruals
  • Follow internal SOPs, industry regulations, and contribute to process improvements
  • Perform any other tasks as assigned by the Supervisor or Manager

What We're Looking For:

  • Minimum 2–3 years of experience in air freight operations (export/import)
  • Hands-on knowledge of export documentation and international shipping regulations
  • Familiarity with CargoWise system is a strong advantage
  • Excellent communication and coordination skills with a customer-first mindset
  • Detail-oriented, proactive, and able to work in a fast-paced environment
  • Strong problem-solving skills and ability to work independently as well as in a team

Job Type: Full-time

Pay: Up to RM5,000.00 per month

Experience:

  • Airfreight: 2 years (Required)

Work Location: In person

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