Executive, Collections

3 days ago

Kuala Lumpur, Kuala Lumpur, Malaysia X Star Technology Malaysia Sdn. Bhd. Full time

Key Responsibilities

  • Contact customers with overdue accounts via phone, SMS, email, or field visits to arrange repayment
  • Monitor assigned delinquent accounts (early & late stage buckets) and follow up promptly to reduce arrears
  • Negotiate repayment arrangements, settlement plans or restructuring in line with company policy
  • Escalate high-risk cases for repossession and coordinate with repossession officers/agents
  • Assist in the repossession and auction disposal process, including documentation and follow-up with auction houses
  • Maintain accurate records of collection activities in the system (calls, promises-to-pay, payments received)
  • Provide weekly reports on collection performance, customer feedback, and arrears status.
  • Ensure all collection activities comply with the Hire Purchase Act 1967, company SOPs, and fair collection practices
  • Support team initiatives to improve recovery performance and achieve monthly targets

Job requirements

  • At least Diploma qualification in any field; candidates with relevant experience will be prioritized

  • 1–3 years experience in collections, debt recovery or hire purchase finance preferred

  • Familiar with Hire Purchase Act 1967 and repossession process is preferred

  • Strong communication, negotiation, and problem-solving skills

  • Able to handle difficult customers with patience and professionalism

  • Target-driven, disciplined, and able to work under pressure

  • Able to work under pressure in a target-driven environment

  • Proficient in English & Bahasa is a must and good command in Mandarin is a plus

  • Must hold a valid driving license (for field visits when required)

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