it executive

Duties, Responsibilities and Authorities

• Ensuring compliance of Environmental Management System of the Company.

• Provide IT assets (PC, laptop, thin client, printer, etc.) and equipment setup, technical supports and guidance to end users.

• Attend promptly and closure of support ticket or problem solving in timely manner.

• Escalation to higher level for key issues.

• Regular and preventive maintenances for IT equipment and hardware setting up in the company.

• Operation support for LAN, WAN, internet services of the company.

• Carry out administration, monitoring, maintenance and operation support for servers and network facilities in data center.
• Support in the area of service availability, system security, preventive maintenance and service recovery for servers and infrastructures in data center.
• To learn and own system configuration knowledge of IT equipment and hardware facilities.
• Assist in planning and implementation of new infrastructure in data center, as well as supporting hardware needs for other IT projects.
• Participate, assist and execute project implementation, coordinate technical requirements, evaluation and monitor vendor activities.
• Maintain proper system documentations.

Qualification and Experience

• Bachelor's Degree in Computer Science / Information Systems / Information Technology or equivalent with minimum 3 years of experiences. Candidate should have demonstrated relevant and strong accumulated experiences in IT hardware, network and data center infrastructure work areas.
• End user IT equipment (desktop, laptop, thin client, printer, etc.) setting up and support skills is required as well as technical knowledge of smart devices.
• Hands on experiences in supporting and troubleshooting user computer usage issues such as Windows OS, MS Office, Email, Internet, antivirus, network connection and etc.
• Knowledge in server OS either Windows or Linux, including installation, configuration, maintenance, troubleshooting and etc.
• Experiences of operations, maintenances, supports, troubleshooting or problem resolving on server, network equipment or data center infrastructure are added advantages too.
• Work experiences either in MS Active Directory, server virtualization, Veeam data backup, storage system or database maintenances are good.
• Participation and involvement in IT infrastructure related project before are very encouraging.

Other Personal Capabilities

• Willing to learn and take ownership of new assignments, able to contribute by exploring new alternatives and suggestions.
• Proactive, open minded and possess positive end users-oriented attitude to continue support business operations from technical aspect.
• Good interpersonal & communication skills.
• Microsoft (MCSA) and VMWare certification will be an advantage.