Technical Support Engineer

3 days ago

Simpang Empat, Perak, Malaysia NSW Automation Sdn Bhd Full time 60,000 - 120,000 per year

Key Responsibilities and Duties:

  • Perform installation, calibration, and commissioning of equipment at customer site.
  • Provide on-site (and remote) technical support, maintenance, and troubleshooting for automated machines.
  • Conduct system diagnostics and repairs for mechanical, electrical, and software-related issues for automated machines.
  • Deliver technical training and equipment handover sessions to end-users and customer engineering teams.
  • Support machine upgrades, modifications, and retrofits to meet customer requirements.
  • Respond promptly to customer service requests and support escalations.
  • Maintain high levels of customer satisfaction by providing professional, timely, and effective service.
  • Monitor equipment performance, analyse data and recommend preventive maintenance plans.
  • Ensure accurate documentation of service reports, maintenance logs, and customer feedback.
  • Collaborate with Engineering and Quality teams, provide data on recurring field issues, resolve root cause and drive improvements.
  • Development of service documentation, SOPs, and troubleshooting guides.
  • Manage warranty, maintenance and support contract with customers.
  • Perform internal buy-off, Application verification, and prepare report according to customer requirements.
  • Provide service and work with customers to complete the in-house buy-off process according to customer requirements.

Job Requirement

  • Experience in field service, equipment installation, or machine technical support—preferably in semiconductor, electronics, or automation industries
  • Knowledge of electromechanical systems, PLC/software interfaces, and pneumatic components.
  • Ability to read and interpret engineering drawings, electrical schematics, and service manuals.
  • Excellent problem-solving and analytical skills with a customer-oriented mindset.
  • Willingness to travel locally and internationally, sometimes on short notice.
  • Basic computer system configuration or programming experience.
  • Knowledgeable in industry standards and regulations (e.g. IEEE, IEC, SMEMA, HERMES, etc).
  • Good communication and teamwork abilities.
  • Bachelor's degree in Mechatronics, Electrical, Electronics, Mechanical Engineering or a related field.

Job Type: Full-time

Pay: RM3, RM5,500.00 per month

Benefits:

  • Dental insurance
  • Free parking
  • Health insurance
  • Opportunities for promotion
  • Vision insurance

Application Question(s):

  • How long is your notice period?

Education:

  • Diploma/Advanced Diploma (Required)

Language:

  • Mandarin? (Required)

Work Location: In person

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