Team Lead, Transaction Banking Merchant Acquiring, Partnership

2 days ago

RHB Centre Tower Level, Malaysia RHB Bank Full time $60,000 - $120,000 per year

About the Role

We are seeking a driven and results-oriented Team Lead, Transaction Banking Merchant Acquiring, Partnership to join our growing Transaction Banking team. This role will be instrumental in driving merchant acquisition strategies through effective partnerships, optimizing on-ground sales execution, and contributing to CASA growth for RHB. You will lead a team of acquisition specialists and work cross-functionally to ensure seamless merchant onboarding, activation, and usage.

What you will be doing

  • Support the Squad Lead in task planning to ensure efficient delivery of strategic initiatives (Quest)

  • Lead a team of two (2) in daily merchant prospecting, onboarding, and CASA acquisition through partnership channels

  • Set clear acquisition targets and CASA utilization goals aligned to business strategy

  • Drive team execution across the sales cycle – from lead generation and solution pitching to onboarding and activation

  • Design and implement market walk strategies and territory coverage plans to maximize reach and productivity

  • Monitor pipelines and report on key KPIs including merchant acquisition, CASA openings, and utilization rates

  • Conduct joint field visits for coaching and ensure adherence to sales processes and quality standards

  • Leverage data to analyze team performance and identify improvement opportunities

  • Gather and share market feedback to influence merchant proposition and product development

  • Collaborate with internal teams (Product, Ops, Risk, Legal) to resolve onboarding issues and improve merchant experience

  • Ensure full compliance with internal policies and regulatory requirements

  • Identify and address training needs through structured coaching and knowledge-sharing

  • Lead regular team stand-ups, reviews, and campaign planning sessions to build a performance-driven culture

What we're looking for

  • Proven experience in sales or business development, preferably in transaction banking or merchant services

  • Strong leadership and coaching capabilities, with experience managing sales teams

  • Excellent communication, stakeholder management, and problem-solving skills

  • Data-savvy with ability to interpret reports and draw actionable insights

  • Entrepreneurial mindset with a passion for driving growth through partnerships

  • Familiarity with CASA products, merchant acquiring solutions, and customer onboarding processes

  • Knowledge of regulatory and compliance guidelines related to banking and merchant services is a plus

What we offer

At RHB Banking Group, we are committed to fostering a collaborative and inclusive work environment that empowers our employees to reach their full potential. We offer competitive remuneration, comprehensive benefits, and ample opportunities for professional development and career growth. Our wellness initiatives and flexible work arrangements also support a healthy work-life balance. If you're ready to be a part of our transformative journey, we encourage you to apply now.

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